About the role
As the Customer Services Coordinator, you will play a key role in coordinating staff across Reception, Sales, and Customer Service activities. Reporting to the Centre Manager, you will contribute to the strategic planning and implementation of projects that enhance the customer experience and ensure smooth operational delivery of the centre.

Work type: Permanent Full Time
Classification: Band 5 Commencing at $81,005 pa plus super

Key responsibilities include:

• Lead, coordinate, and evaluate Reception, Sales, and Customer Service activities within the department.
• Assist in the strategic development of service delivery, processes, and procedures.
• Provide administrative support to SSL (Swim, Sport & Leisure) staff with tasks relating to Reception, Sales and Customer Service and operational activities.
• Assist in overseeing the centre as a whole and take responsibility for day-to-day operations of the centre in consultation with other SSL Coordinators.

About you
To be successful in the role, you will have proven experience in a leadership or coordination position, with strong skills in customer service and team management. You are highly organised, able to prioritise competing tasks, and proficient in using a range of computer applications. Excellent communication and interpersonal skills, along with a proactive approach to problem-solving, are essential. A genuine interest in swim, sport and leisure services, combined with a commitment to excellence in customer experiences, will enable you to thrive in this role.

Essential Experience:

• Tertiary qualification relevant to recreation service delivery or several years’ experience in a related field.
• Provide First Aid Certificate.
• Pool Lifeguard Award.
• Current Working with Children Check.
• Preferred candidates will be required to undergo a National Police Check and a pre-employment medical assessment as part of the recruitment process (funded by the City).

If this sounds like the role for you, then click apply now! 

Child Safety Responsibilities   
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.  

Diversity and Inclusion  
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.  

We are the City
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Click the Position Description link to view more information about this position.

Enquiries: Sally Aitken, Centre Manager Bellarine Aquatic & Sports Centre | 5256 2111 | Sally.Aitken@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience.  We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

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