About the role
Step into a role where you will make a real impact by supporting our Community Care team through the national Support at Home (SaH) reform and a range of exciting business improvement initiatives. You will be at the heart of meaningful change—driving process improvements, delivering clear and effective documentation, engaging with stakeholders at all levels, and coordinating operations to enhance service delivery. Your contribution will help strengthen our organisation’s readiness for the future while ensuring we continue to provide high-quality care to the communities we serve.

Work type: Fixed Term – Full Time (10 months)
Classification: Band 6 Commencing at $95,760 pa plus super

Key responsibilities include:

• Support innovation and best practice approach in the department for customer and community satisfaction.
• Deliver activities that support organisational change, process improvement and service readiness for the SaH reform and other sector changes.
• Analyse and map service delivery processes to identify opportunities to improve efficiency, consistency and compliance.
• Provide practical advice and support to leaders and staff on process changes, improvement opportunities and implementation of new practices.
• Contribute to delivering on continuous improvement initiatives by taking endorsed opportunities through implementation.
• Support leaders in resolving issues that arise during reform implementation.

About you
This role is ideally suited to a passionate and experienced professional with a background in the Community Aged Care sector, who understands the importance of regulations and quality standards. You will be comfortable engaging with a diverse range of people, be solutions focused with a sharp analytical mindset that helps you navigate challenges and drive meaningful outcomes for both clients and the organisation

Essential Experience:

• Relevant qualification and/or experience in project coordination, change support or service improvement
• Experience working in community services, human services or operational environments.
• Understanding of the aged care or community services environment, including regulatory expectations and sector reforms.
• Project coordination skills, including supporting planning, implementation and monitoring of initiatives.
• Experience documenting processes, developing resources or supporting improvement activities.
• Understanding of continuous improvement and compliance practices within service delivery environments.
  Preferred candidates will require a Working with Children's Check and will be required to undergo a National Police Check as part of the recruitment process (funded by the City).

If this sounds like the role for you, then click apply now!

Child Safety Responsibilities 
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.  

Diversity and Inclusion 
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries
Click the Position Description link to view more information about this position.

Enquiries: Pam Newton – Manager Community Care | Pam.Newton2@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au  noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

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