Program Manager (Healthcare)

Apply now Job no: 492467
Work type: Staff Full-Time
Location: SLCC – St. Martinville
Categories: Workforce Development & Education

College: SLCC

Department: Workforce & Economic Development

Sub department: Corporate College

Type of Appointment: Unclassified - Administrative/Staff

Salary: $37,910 - $49,124

Duties and Responsibilities: 

Management (40%):

• Communicates job expectations by planning, monitoring, appraising, and reviewing job performance
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards
• Assists in establishing and implementing short-and long-range goals, objectives, policies, and operating procedures.
• Provides technical and/or professional coordination and leadership in executing the day-to-day operation.
• Oversees the supervision of personnel, which includes selection, scheduling, evaluation, coaching, and discipline.
• Process leave slips, manual time sheets, online course certificates, and Chrome River documents.
• Oversee work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution
• Evaluates performance and makes recommendations for personnel actions
• Training or providing access to appropriate training of faculty and staff
• Assisting faculty and staff with professional development
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Supervises at various times and locations in response to institutional needs, making continuous efforts to improve the quality of operations by reviewing methodologies, techniques, and delivery methods.
• Maintain employee work schedules including assignments, job rotation, training, vacations, paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, appropriate email, instant messaging, and regular interpersonal communication.
• Resolving conflicts or complaints from customers and employees
• Maintain presences at various locations to ensure the quality of services by faculty and staff.
• This role also serves as the Department Chair

Program Manager (50% of program management):

• Prepare Vendor/Service Contract and Adjunct Instructor Contract
• Obtain class supply list and books, enter requisitions into Banner, verify receipt of supplies, and approve invoices. Research new book editions.
• Phlebotomy applications: review and approve all pre-requisite program requirements before enrolling students into a program. Coordinate with students to obtain missing requirements.
• Phlebotomy CPT exams: obtain quotes and enter the requisition, schedule students test dates, schedule exam proctor & computer room, verify & approve NHA student applications, approve student’s NHA CPT certificate after passed CPT Exam & clinicals.
• Phlebotomy student clinicals: obtain and prepare clinical paperwork to submit to healthcare facilities, schedule students.
• CareerStep: communicate & qualify students into programs, coordinate WIOA/SMILE/etc. funding with students & enroll a student into program, process invoices, follow up with students during and at the end of the program, and schedule extensions.
• Notify Security & Campus directors of start dates of programs
• Maintain current clinical training contracts and relationships; research and obtain new clinical training sites and contracts.
• The Workforce Training Coordinator is responsible for articulating SLCC’s Corporate College message to prospective students and businesses in a variety of public settings. Cooperates with other staff members in a broad context of functional office operations and planning. This position is responsible for continuing education programs and managing communication plans via the CRM program (SalesForce).
• This position develops, delivers, and evaluates non-credit programming for a variety of audiences for Business & Industry. Must work independently and as part of a team. Possess strong organizational and human relations skills. The Workforce Training Coordinator will primarily be responsible for the following activities:
• Manage healthcare CNA, Medical Coding & Billing Program, Phlebotomy program, CareerStep programs, MA short-term training program, and other related healthcare programs.
• Program Planning, Development, and Delivery/Program Outreach
• Budget, Profit and Loss Statements, and Grant Administration
• Supervise student workers and faculty within this program
• Supervise Instructors & Adjunct Instructors related to programs
• Other Duties and Responsibilities designated by the Director of the Corporate College

OTHER (10%):

• Predictable and reliable attendance is required to provide consistency and continuity of educational services.
• Appropriately researches policies and procedures for compliance with college, state, and program rules, regulations, and guidelines.
• Analyzes and identifies the strengths and weaknesses of service delivery options and exercises critical thinking, problem-solving, and judgment skills.
• Fosters a positive and productive work environment while leading and motivating staff.
• Provides up-to-date information to management.
• Performs other duties as assigned.

Required Education: Associate's degree

Required Experience: 

• Minimum of 3 years professional experience
• Working knowledge of MS Office (Word, Excel, Outlook, Etc.)
• Excellent written and oral communication skills necessary
• Excellent customer service skills
• Ability to remain adaptable and flexible to different situations and changes, including learning new systems and processes
• Ability to meet deadlines and work under pressure
• Ability to work effectively within a team-oriented environment
• Ability to work effectively and collaboratively with diverse groups and individuals
• Ability to problem-solve effectively
• Ability to create accurate program budgets

Required Licenses or Certifications: 

• Possess an active, unencumbered driver’s license

Preferred Education: 

• Bachelor's degree
• Related certification

Preferred Experience: 

• 5 years industry related experience
• 3 years Program Management
• LPN or RN
• Working knowledge of MS Office (Word, Excel, Outlook, Etc.)
• 2 years experience with CRM software (ex Salesforce)
• Excellent written and oral communication skills necessary
• Excellent customer service skills
• Ability to remain adaptable and flexible to different situations and changes, including learning new systems and processes
• Ability to meet deadlines and work under pressure
• Ability to work effectively within a team-oriented environment
• Ability to work effectively and collaboratively with diverse groups and individuals
• Ability to problem-solve effectively
• Ability to create accurate program budgets

 

Passing pre-employment criminal background screen is required as a condition of employment.

Advertised: Central Daylight Time
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