College: South Louisiana Community College

Department: Workforce & Economic Development

Sub department: Broadband Program

Type of Appointment: Unclassified - Administrative/Staff

Salary: $34,591.00-$38,702.00

Duties and Responsibilities: 

Work Habits: 40%
➢ Review programs, admissions and enrollment requirements, testing policies, scheduling, and student services with prospective students as first point of contact (email, phone and in person).
➢ Track and review all student applications and enrollment documents.
➢ Assist students via email and courtesy calls throughout the enrollment and registration process.
➢ Obtain and request all required and supporting documents for admissions.
➢ Organize and ensure the maintenance of all student data/records in accordance with school policies, and third-party standards to meet IBC expectations.
➢ Collect and track information for all third-party exams related to the department.
➢ Answer and route incoming telephone calls related to Broadband courses.
➢ Document interactions with students, support provided, etc. in Salesforce.
➢ Perform other duties as assigned.

Institutional Support: 40%
➢ Be available to students via email, phone, and/or in-person appointments.
➢ Meet, greet, announce and/or assist all vendors and visitors.
➢ Give tours as needed.
➢ Enter data into Salesforce and spreadsheets as needed.
➢ Follow up calls to postgraduates at the required intervals.
➢ Track and manage incoming and existing inventory.
➢ Maintain and audit student folders.
➢ Assist with coordinating events such as department meetings and student graduations.
➢ Gather, copy, and file (electronically & hard-copy) documents as needed.
➢ General support such as data entry for assigned projects.

Behavioral Standards: 10%
➢ Ability to communicate verbally, and in written form, in a professional manner with colleagues, students, potential students, parents of potential students, parents with FERPA on file, and alumni.
➢ Adheres to all laws pertaining to disclosure of student records.
➢ Adheres to all applicable Louisiana Community and Technical College System (LCTCS) and SoLAcc policies.

Team Relations: 10%
➢ Work collaboratively with other staff and stakeholders to ensure seamless service delivery and positive outcomes for students.
➢ Attend departmental meetings as necessary.
➢ Participates in departmental activities where appropriate.
➢ Fulfilling professional assignments in accordance with South Louisiana Community College calendar and contractual obligations.
➢ Predictable and reliable attendance is required in order to provide consistency and continuity of the business services provided to the college.

Required Experience: 

Two (2) years of experience in an office setting handling administrative duties.

Required Licenses or Certifications: 

Valid, unencumbered driver’s license

Preferred Education: 

Associate’s degree

Benefits: As a member of the Louisiana Community and Technical College System, South Louisiana Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. South Louisiana Community College is an equal opportunity/equal access employer. South Louisiana Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.