College: SoLAcc

Department: Academic & Student Affairs

Sub department: Financial Aid

Type of Appointment: Unclassified - Administrative/Staff

Salary: $31,527.00 - $35,956.00

Duties and Responsibilities: 

• Provide outstanding customer service to students and other internal and external customers.
• Meet with and counsel students, parents, and others to explain the details of the financial aid application and awarding process.
• Utilize and update a database and process applications for financial aid received from students.
• Maintain a functional knowledge of federal, state, institutional, and other aid programs in accordance with applicable laws, regulation, policies, guidelines, and other governing criteria.
• Develop and gather appropriate materials; organize and help present student financial aid outreach programs for students and their parents.
• Verify the accuracy of financial data and other detailed information submitted by students and families.
• Assist in the review of student aid recipients’ academic performance and determine whether academic progress is being achieved.
• Assist in the review of student exceptional circumstance appeals and the determination of eligible adjustments.
• Assist in the review of student enrollment and academic performance details and how aid eligibility is affected.
• Perform other duties that will assist in promoting the college within the community.
• Demonstrate an elevated level of interpersonal skills to handle sensitive and confidential situations.
• Perform other duties as assigned.
• Ability and endurance necessary to work the hours needed to complete the job.

Required Education: 

Associate degree from a regionally-accredited institution. Two years of professionally-comparable experience may be substituted for the required degree.

Required Experience: 

One year of experience in higher education financial aid office or experience working in an equivalent higher education student service position.

Required Licenses or Certifications: 

Valid Driver's License

Preferred Education: 

Bachelors degree

Preferred Experience: 

• Experience with Banner Financial Aid Management System.
• Experience working with diverse populations.
• Knowledge of Awarding and Packaging.
• Knowledge of Financial Aid Verification.
• Knowledge of Title IV aid.

Benefits: As a member of the Louisiana Community and Technical College System, SLCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. SLCC is an equal opportunity/equal access employer. SLCC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.