Department: Academic & Student Affairs
Sub department: Academic Initiatives
Type of Appointment: Unclassified - Administrative/Staff (Grant Funded)
Duties and Responsibilities:
Coordinates, develops, and implements comprehensive advising, academic, tutorial, and support services to ensure student success, persistence, retention, and graduation.
Develops, coordinates, and presents student success workshops on study skills, financial literacy, goal setting, time management, etc.
Works collaboratively with students, faculty, and staff to help provide a student-centered environment that encourages student success, retention, and college completion.
Teach students how to navigate resources and provide intrusive advising, counseling, mentoring, and support services to participants through structured individual and group meetings.
Maintains and monitors a caseload of students and measure their academic success including the areas of academic support, persistence, retention, graduation rates, cultural & identity development, and professional development.
Maintains an electronic database of student files.
Build and maintain positive working relationships with faculty, administrators, and parents/guardians to assist program participants with academic advising, counseling, consultation, referral, and information services.
Coordinates, plans, and implements programs, services, and activities designed to improve the educational outcomes and holistic experience of the participants through volunteer/service-learning opportunities and educational/social programming for participants.
Identify options for students to satisfy degree requirements, evaluate and make recommendations, and or amendments to student's program of study
Utilize available and appropriate technology to monitor academic progress and persistence of students toward degree and/or certificate completion, identify current and potential academic needs, document ongoing case management activities, and document all pertinent student information and status updates
Inform students of procedures such as withdrawal, repeating coursework, advanced standing credit, graduation, etc.
Teach students the skills to self-navigate to degree completion utilizing campus information, student on-line system, and campus resources
Assist students in the acquisition, usage and evaluation of information including college guidelines, catalogs and on-line resources
Provide transfer planning to participants to include, joint admissions programs, articulation agreements, common course numbering system, and transfer plan
Resource and outreach coordination:
Serves as program advocate and liaison to the campus community.
Establish and maintain direct contact with high school partners including counselors, teachers and administrators to promote the program.
Works cooperatively with other offices to ensure the successful delivery of support services to participants.
Help with the coordination of programming relative to the program, particularly those related to outreach, retention, graduation, and transfer.
Provide professional support and assistance in college-wide activities related to student admission, financial aid, academic advising, registration, orientation, graduation, and overall guidance in an effort to meet program participant's needs.
Assist to develop and disseminate flyers and brochures regarding program services, goals, objectives, successes, and outcomes.
Assist in other programmatic functions as required, such as special events, to support the program.
Maintain adequate program records and documentation to ensure accountability, audit-readiness, and quality evaluation.
Submit monthly, quarterly, semester, and annual compliance and performance reports.
Adhere to applicable federal, state, and local laws, policies, and regulations in order to meet recruitment and contractual performance goals.
Maintain detailed records of all aspects of students' progress including academic, social, personal, etc., that would aid, or impede their overall success.
Provides outstanding customer services to all internal and external customers.
Attends professional development conferences, training, workshops, and meetings.
Perform any other related duties as required or assigned.
May be member of other University and external committees that promote and enhance CME effectiveness and visibility on campus and in the community.
Master’s degree with emphasis in higher education; curriculum and instruction; social work, counseling,
business, and/or related field required.
Experience in providing academic advising, counseling, student support services, or teaching experience in
higher education is required. Demonstrated sensitivity to, respect for, and understanding of the academic,
personal and social needs of students, particularly underrepresented and underserved populations.
Required Licenses or Certifications:
Valid, unencumbered driver's license
Demonstrated work experience in higher education or community college setting supporting diversity related initiatives/programs.
Demonstrated experience in program development of educational experiences and high impact activities and programs that enhance student retention and the quality of academic and person life for students of color and other historically underserved and underrepresented students (I.e. African American, minority, low-income, first-generation and disabled students, etc).
Experience in advising both traditional-aged students and adults in a higher education setting preferred
Passing pre-employment criminal background screen is required as a condition of employment.