Desktop Support Engineer I 128070

Job no: 495797
Position type: Staff Full-time
Location: Pensacola - Main Campus
Division/Equivalent: Academic Affairs Division
School/Unit: Nursing
Categories: Staff, Nursing

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The University of West Florida is an Equal Opportunity/Access/Affirmative Action/Disabled/Veteran employer. Any individual requiring special accommodation to apply is requested to advise UWF by contacting UWF Human Resources at 1-850-474-2694 (voice) or 1-850-857-6158 (TTY). E-Verify is required for employment. All applications for employment at the University are subject to Florida public records law. 

Please review job requirements carefully.  Failure to submit all pieces of the application may result in disqualification. Applications are accepted on the University of West Florida career site: https://careers.uwf.edu. For assistance contact UWF Human Resources at 850-474-2694 or jobs@uwf.edu.

Employment based visa sponsorship will NOT be considered for this position.

Position Number: 128070
Position Title (Classification Title):  Desktop Support Engineer 128070
Working Title:  Desktop Support Engineer I
Job Summary: Troubleshoot, analyze, diagnose, and resolve issues related to Ushu Kundu MD College of Health/School of Nursing and ITS.
Utilize strong organizational skills to prioritize tasks independently, with minimal direct supervision.
Handle basic technical problems, explaining relevant policies and practices effectively.
Maintain weekly communication with the supervisor to ensure alignment and support.
Log all calls and work orders in an electronic tracking system, ensuring accurate records.
Redirect unresolved issues to appropriate personnel for further assistance.
Provide first-level technical support for Nursing faculty/staff
Configure, set up, and troubleshoot computing endpoints and technology-enhanced classrooms.
Participate in healthcare simulation in an operations specialist role.
Supports technology for evening and weekend courses at off-campus locations.
Must provide own transportation to locations.
Department Nursing
FLSA: Non-Exempt
Minimum Qualifications: Broad job knowledge typically obtained through professional entry-level certifications/credentials, advanced education or 1 year of work experience in a technical support role.
Position Qualifications: The Desktop Support Engineer I serves as a key contact for technology support within a designated area, such as the Ushu Kundu, MD College of Health at the University of West Florida (UWF). This role involves providing technical assistance, troubleshooting issues, and offering guidance on technology projects, including their procurement and lifecycle management. Collaboration with central IT leadership is essential for effective service delivery.
Preferred Qualifications Entry-level professional certifications or credentials, or
Advanced education, or
At least 1 year of relevant technical support experience.
Essential Functions / Job Duties:
  • 35% - Help Desk: Assist in ensuring that College of Health’s (COH) School of Nursing’s classroom, Simulation Labs, faculty/staff, and student technology equipment is repaired in a timely fashion during evening and weekend periods. Use help desk software that provides the means to log in problems and track them until resolved. Repair hardware as necessary and analyze/troubleshoot software as needed. Assist in the delivery of all COH technical support services including installation, maintenance, modification, and operating systems performance. Support hardware and software of single-use and multi-use University computers. Coordinate with the supervisor to provide end-user support of equipment and software. - (Essential)
  • 20% - Adapt to evolving technology needs and assist with special projects as assigned. Contribute to the development and implementation of IT administrative policies and asset management for UKCOH/Nursing. This position is crucial in ensuring that UKCOH/Nursing faculty, staff, and students have reliable access to technology and support, fostering a productive academic environment. - (Essential)
  • 15% - Software Installation, Maintenance, and Repair: Provides high level of support to network users for office automation applications, such as word processing, spreadsheets, databases, electronic mail, and other productivity software; troubleshoots software problems; resolves software issues that come from the Help Desk; customizes systems applications for personal computers; loads - (Essential)
  • 5% - Prepare quotes for technology-related purchases as needed. - (Essential)
  • 10% - Educate staff on IT policies and best practices. Use device management and deployment tools to ensure compliance with university standards. - (Essential)
  • 15% - Perform on-site technical support, including equipment setup and troubleshooting and demonstrate focused simulation expertise with learners in undergraduate, graduate, allied health, or healthcare practitioners. - (Essential)
Physical Demands:
  • Physical Requirements: Occasional and/or light lifting required. Limited exposure to elements such as heat, cold, noise, dust, dirt, chemicals, etc., but none to the point of being disagreeable. May involve minor safety hazards where likely results would be cuts, bruises, etc.
  • Impact of Deadlines: Externally imposed deadlines set and revised beyond one’s control. Interruptions influence priorities. Difficult to anticipate nature or volume of work with certainty beyond a few days.
  • Standing: Daily
  • Walking: Daily
  • Sitting: Daily
  • Reaching with hands and arms: Daily
  • Climbing or balancing: Frequently
  • Stooping: Frequently
  • Use of hands to handle objects: Daily
  • Lifting up to 10lbs: Frequently
  • Lifting up to 25lbs: Frequently
  • Lifting over 25lbs: Frequently
  • Talking as express or exchange of ideas verbally: Daily
  • Hearing as perceive sound by ear: Daily
  • Vision as distinguish colors & depth: Daily
Special Requirements or Considerations of the Job:
  • This position requires a criminal background screen.
  • This position requires fingerprinting.
  • This position is eligible for veteran's preference.
  • This position requires a valid driver's license.
Number of Vacancies 1.0
Work Hours 8-5pm* (some evenings/weekends depending on class schedule.)
FTE 1.0
Salary Range 55,028.00
Pay Basis Annually
Closing Date: 12/17/2024
Special Instructions to Applicants: Candidates must apply online through the University of West Florida website: https://careers.uwf.edu.

Applicants are required to attach a resume, cover letter and contact information for three references.

An opportunity to upload these documents will be provided during the application process.

For assistance, please contact Human Resources at 850-474-2694 or email jobs@uwf.edu.

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination. Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. For information on obtaining a DD214, visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such a complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S.

Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.

Advertised: Central Standard Time
Application close: Central Standard Time

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