Desktop Support Engineer I 128070
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Job no: 495797
Work type: Staff Full-time
Location: Pensacola - Main Campus
Categories: Staff, Nursing
The University of West Florida is an Equal Opportunity/Access/Affirmative Action/Disabled/Veteran employer. Any individual requiring special accommodation to apply is requested to advise UWF by contacting UWF Human Resources at 1-850-474-2694 (voice) or 1-850-857-6158 (TTY). E-Verify is required for employment. All applications for employment at the University are subject to Florida public records law.
Please review job requirements carefully. Failure to submit all pieces of the application may result in disqualification. Applications are accepted on the University of West Florida career site: https://careers.uwf.edu. For assistance contact UWF Human Resources at 850-474-2694 or jobs@uwf.edu.
Employment based visa sponsorship will NOT be considered for this position.
| Position Number: | 128070 |
| Position Title (Classification Title): | Desktop Support Engineer 128070 |
| Working Title: | Desktop Support Engineer I |
| Job Summary: | Troubleshoot, analyze, diagnose, and resolve issues related to Ushu Kundu MD College of Health/School of Nursing and ITS. Utilize strong organizational skills to prioritize tasks independently, with minimal direct supervision. Handle basic technical problems, explaining relevant policies and practices effectively. Maintain weekly communication with the supervisor to ensure alignment and support. Log all calls and work orders in an electronic tracking system, ensuring accurate records. Redirect unresolved issues to appropriate personnel for further assistance. Provide first-level technical support for Nursing faculty/staff Configure, set up, and troubleshoot computing endpoints and technology-enhanced classrooms. Participate in healthcare simulation in an operations specialist role. Supports technology for evening and weekend courses at off-campus locations. Must provide own transportation to locations. |
| Department | Nursing |
| FLSA: | Non-Exempt |
| Minimum Qualifications: | Broad job knowledge typically obtained through professional entry-level certifications/credentials, advanced education or 1 year of work experience in a technical support role. |
| Position Qualifications: | The Desktop Support Engineer I serves as a key contact for technology support within a designated area, such as the Ushu Kundu, MD College of Health at the University of West Florida (UWF). This role involves providing technical assistance, troubleshooting issues, and offering guidance on technology projects, including their procurement and lifecycle management. Collaboration with central IT leadership is essential for effective service delivery. |
| Preferred Qualifications | Entry-level professional certifications or credentials, or Advanced education, or At least 1 year of relevant technical support experience. |
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| Special Requirements or Considerations of the Job: |
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| Number of Vacancies | 1.0 |
| Work Hours | 8-5pm* (some evenings/weekends depending on class schedule.) |
| FTE | 1.0 |
| Salary Range | 55,028.00 |
| Pay Basis | Annually |
| Closing Date: | 12/10/2024 |
| Special Instructions to Applicants: | Candidates must apply online through the University of West Florida website: https://careers.uwf.edu. Applicants are required to attach a resume, cover letter and contact information for three references. An opportunity to upload these documents will be provided during the application process. For assistance, please contact Human Resources at 850-474-2694 or email jobs@uwf.edu. This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination. Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. For information on obtaining a DD214, visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272. At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such a complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S. Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision. |
Advertised:
Applications close:
Human Resources
11000 University Parkway
Building 20E, Room 117
Pensacola, FL 32514
Hours of Operation
Monday - Friday
8 a.m. - 5 p.m.