Senior Business Analyst – Innovation Stream

• Employment Type: Full Time (35 hours per week)
• Duration: 8 Month Contract
• Remuneration: Level 9 $148,012 - $157,056 (depending on experience) + 17% super + leave loading
• Location:  UNSW Kensington Campus, with fortnightly day trips to Canberra (schedule may vary).

About UNSW:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:

This is an exciting opportunity for an experienced Senior Business Analyst with experience in planning, development and delivery of major improvement initiatives. Reporting to the Enterprise Portfolio Management Office (EPMO), you will be deployed to the Canberra City Program, a strategic initiative that will establish UNSW’s new presence in the nation’s capital. The program covers five key streams: Education, Innovation, Operating Model, Estate and Site Technology, building on UNSW’s defence partnerships to drive growth and innovation.

Within this role, you will work across the Innovation stream, with a focus on enabling innovation and supporting the effective onboarding of partners within the innovation ecosystem. You will play a key role in establishing the processes, frameworks and engagement approaches required to successfully support innovation initiatives and partner integration.

Key Responsibilities:

• Build effective relationships with stakeholders across the program and university.
• Facilitate workshops to capture innovation enablement pain points and align stakeholders.
• Lead the mapping and documentation of the innovation journey and processes
• Conduct journey mapping for onboarding of innovation partners and translate insights into practical process improvements.
• Identify and analyse opportunities to improve service delivery and the innovation partners experience.
• Develop service catalogues to clearly identify ownership across service providers.
• Contribute to continuous improvement and standardisation across processes.
• Develop process map and procedural documentation to UNSW standards.

Skills and Experience:

• Relevant tertiary qualification and demonstrated experience with business requirements analysis and business process analysis using appropriate frameworks.
• Certified Practitioner in Business Analysis (IIBA or PMP).
• Demonstrated experience in applying Lean Six Sigma skills (certification desirable).
• Excellent written and oral communication skills.
• Strong analytical and problem-solving skills, with a track record as a lateral thinker.
• Proven facilitation skills, including workshops with diverse groups (Academics, technical staff, end users).
• Strong time management and organisational skills with the ability to deliver to project timeframes.
• Understanding of business processes within a tertiary education environment. (desirable).
• Understanding of change management principles.
• Proven experience in journey mapping and translating insights into service/process improvements.
• Strong capability in creating process maps, procedural and operational documents.
• Experience working in the innovation industry or higher education (highly desirable).
• Experience working on large, complex transformation programs in a consulting capacity.

For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Jobs@UNSW

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

How to Apply: Submit your CV & a succinct 1-2 page cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) by 11:55pm, 10^th March 2026

Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

Contact: Amy Denney a.denney@unsw.edu.au - Talent Acquisition Team
Please apply directly through the website, applications sent to the contact above will not be accepted.

Pre-Employment Checks 
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.  

These pre-employment checks may include a combination of some of the following checks:  

• National and International Criminal history checks 
• Entitlement to work and ID checks 
• Working With Children Checks  
• Completion of a Gender-Based Violence Prevention Declaration  
• Verification of relevant qualifications 
• Verification of relevant professional membership  
• Employment history and reference checks 
• Financial responsibility assessments/checks. 
• Medical Checks and Assessments 
• Compliance with the necessary combination of these checks is a condition of employment at UNSW.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.