UToledo Careers

Title: Epic Support Specialist 1 - Heart Station

Department Org: Heart Station - 109070

Employee Classification: J1 - Salaried Full Time HSC

Bargaining Unit: Professional Staff Association

Primary Location: HSC H

Shift:  1

Start Time:  8:00am   End Time:  16:30pm

Posted Salary: Salary to commensurate with education and experience, starting at $58,390

Float: True

Rotate: True

On Call: True

Travel: False

Weekend/Holiday: False

Job Description:

The Epic Support Specialist is responsible for the training and support of all clinical and administrative team members. The Epic Support Specialist will create training documentation and curriculum; perform technical training for new hires and ongoing user training during system changes/upgrades; participate in quality assurance testing to ensure end user requirements are met with a focus on efficient clinic workflow. The Epic Support Specialist will also perform other duties as assigned.

Minimum Qualifications:

Qualifications/Knowledge, Skills & Abilities
• A bachelor’s degree in Health Science, Health Information Management, Nursing or a related field is required. Equivalent professional experience in healthcare revenue cycle management or healthcare IT may also be considered.
• Registered Nurse with current licensure in the State of Ohio preferred.
• Minimum of three (3) years of experience in the clinical practice or training practice, experience in coordinating projects, and experience in group presentations required.
• One (1) year of experience in computer related training/support role as an Electronic Health Record super-user.
• Two (2) years’ experience in the design and delivery of teaching adult learners in a classroom setting
• Clinical experience with knowledge of medical terminology and administrative workflows.
• Epic experience preferred.


• Epic Credentialed Trainer required within six months of hire.
• Excellent customer service, organizational, interpersonal and communication skills.
• Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
• Ability to problem solve in the various modules/applications.
• Demonstrate flexibility and ability to accept changes gracefully.
• Possess strong skills in Microsoft Office, and a self-learner with ability to easily learn new software.
• Ability to teach different kinds of learners and in different methods (remotely, in-person, classroom style, one-on-one, etc.).
• Attention to detail and excellent analytical and critical thinking skills (strong problem-solving skills).
• Must be able to work flexible hours. Some evenings, nights, and weekends are occasionally required and able to respond to issues during non-production hours.

Preferred Qualifications:

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.