UToledo Careers

Title: Patient Information Advocate

Department Org: Service Excellence - 109860

Employee Classification: B1193

Bargaining Unit: AFSCME

Primary Location: HSC H

Shift:  1

Start Time:  8:00am   End Time:  4:30pm

Posted Salary: Starting at $17.69/hr

Float: False

Rotate: False

On Call: False

Travel: False

Weekend/Holiday: False

Job Description:

Under the direction of the Service Excellence Operations Manager, responsible for the coordinating the UTMC customer complaint and resolution process. The primary responsibility is to facilitate the needs of our patients, families and visitors while providing outstanding customer service. This position is responsible for ensuring complaints are appropriately handled to ensure JCAHO and other regulatory agency requirements are met.

Minimum Qualifications:

High school diploma/GED required.
5 years of customer service experience required in dealing with patient rights and concerns, issues, grievances required.

Preferred Qualifications:

Bachelor's degree in Business, Communications, or Healthcare Administration or a combination of education and relevant work experience within the healthcare environment preferred.
5 years of customer service experience investigating patient, family, and visitor concerns, issues, grievances and complaints in a hospital setting preferred.

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the HR Compliance at  hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.