College: South Louisiana Community College

Department: Academic & Student Affairs

Sub department: Student Success Center

Type of Appointment: Unclassified - Administrative/Staff

Salary: $40,000.00 - $46,8000

Duties and Responsibilities: 

Work Habits: 30%
• Develops a comprehensive data base of community partners in support of the target population.
• Maintains an electronic database of student files.
• Maintains adequate program records and documentation to ensure accountability, audit readiness, and quality evaluation.
• Submits monthly, quarterly, semester, and annual compliance and performance reports.
• Ensures all materials needed for outreach activities and events are available and sufficient.
• Monitors the academic progress, persistence, and retention of program participants.
• Provides intrusive advising, counseling, mentoring, and support services to participants.
• Performs any other related duties as required or assigned. Develops and maintains collaborative relationships with community organizations, educational institutions, and other partners that support the recruitment, engagement, and success of eligible TRIO participants.
• Maintains accurate electronic records and databases of participant files, services provided, and program activities.
• Ensures program records, documentation, and participant data are maintained in accordance with federal regulations, institutional policies, and program requirements.
• Assists with the preparation and submission of monthly, quarterly, semester, annual, and other required reports related to program compliance, performance, and outcomes.
• Coordinates and supports outreach, recruitment, educational, cultural, and enrichment activities, ensuring necessary materials, resources, and logistics are in place.
• Monitors participant engagement, progress, and program participation to support achievement of program objectives and performance measures.
• Provides advising, mentoring, referrals, resource navigation, and other support services appropriate to program goals and participant needs.
• Assists with program evaluation, data collection, tracking, and assessment activities to measure effectiveness and support continuous improvement.

Behavioral Standards: 25%
• Adheres to applicable federal, state, and local laws, policies, and regulations in order to meet recruitment and contractual performance goals.
• Demonstrates a high level of interpersonal skills to handle sensitive and confidential information associated with prospective applicants and program participants.
• Provides outstanding customer service to all internal and external customers.
• Predictable and reliable attendance is required in order to provide consistency and continuity of services. Maintains compliance with applicable federal, state, local, institutional, and program regulations, policies, procedures, and grant requirements.
• Demonstrates professionalism, sound judgment, and discretion in handling sensitive, confidential, and protected participant information.
• Provides high-quality customer service and fosters positive relationships with participants, families, campus partners, community stakeholders, and the public.
• Communicates effectively both orally and in writing, with the ability to work collaboratively in a diverse and inclusive environment.
• Demonstrates reliability, accountability, and flexibility in carrying out assigned responsibilities, including maintaining regular attendance and supporting program activities as needed.
• Supports the mission, goals, objectives, and performance outcomes of TRIO Programs through a participant-centered approach to service delivery.

Institutional Support: 25%
• Assists the Program Manager with developing and disseminating flyers, brochures, and web content regarding program services, goals, objectives, successes, and outcomes.
• Assists the Program Manager with program development and strategic planning, and monitoring outreach priorities and progress towards department goals.
• Serves as program advocate and liaison to internal and external constituents.
• Assists with the development, implementation, and continuous improvement of program services, activities, and initiatives designed to support participant success and achievement of grant objectives.
• Assists in creating and disseminating program communications, outreach materials, presentations, and informational resources to promote program awareness, recruitment, and participant engagement.
• Assists with planning, implementing, and evaluating program events, workshops, training sessions, college and career readiness activities, and other participant enrichment opportunities.
• Serves as a liaison and advocate for participants by fostering collaborative relationships with educational institutions, community organizations, campus departments, and other stakeholders.
• Supports program assessment, strategic planning, and performance objectives through data collection, participant tracking, outcome measurement, and continuous quality improvement efforts.

Team Relations: 20%
• Works collaboratively with others to help provide a student-centered environment that encourages increased college access and student success.
• Coordinates with community partners and maintains an active partner network to extend the reach of EOC services.
• Demonstrates strong interpersonal skills and the ability to work well with individuals at all levels across the institution.
• Works collaboratively with colleagues, participants, families, and stakeholders to foster a supportive, participant-centered environment that promotes educational success and achievement of program goals.
• Develops and maintains effective partnerships with educational institutions, community organizations, campus departments, and other stakeholders to support program recruitment, engagement, and service delivery.
• Serves as a resource, advocate, and liaison for participants by connecting them with appropriate services, resources, and opportunities.
• Demonstrates strong interpersonal, communication, and relationship-building skills when working with diverse populations and individuals at all organizational levels.
• Contributes to a positive team environment through collaboration, professionalism, flexibility, and a commitment to the mission and objectives of TRIO Programs.

Other duties as assigned.

Minimum Qualification: 

• Associate’s degree with one year of directly related work experience, or
• Minimum of two (2) years of experience providing academic support services programs (e.g., career counseling, academic advising, and financial aid & financial literacy instruction)

Required Knowledge, Skills and Abilities:

• Personal computer literacy, including effective use of the Internet.
• A high proficiency in Microsoft Office (Word, Excel, and Outlook) with the ability to learn and efficiently utilize various case management software programs.
• Successful project management skills and collaborative community and partnership engagement.
• Ability to meet and/or exceed set goals and objectives.
• Strong verbal and written communication skills, as well as public speaking skills.
• Strong interpersonal skills and the ability to work well with individuals at all levels.
• Understanding of federal and state compliance regarding U.S. Department of Education grants.
• Possess an active, unencumbered driver’s license.

Preferred Qualification: 

• Bachelor’s degree in education, psychology, social work, business, or related field OR degree substitution.
• Experience working with military students, veterans, and/or active service members
• Experience working in community and college settings with adults
• Demonstrated experience achieving measurable outcomes within desired timelines
• First-hand experience overcoming barriers such as those that affect EOC participants

Benefits: As a member of the Louisiana Community and Technical College System, South Louisiana Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. South Louisiana Community College is an equal opportunity/equal access employer. South Louisiana Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.