College: South Louisiana Community College

Department: Academic & Student Affairs

Type of Appointment: Unclassified - Student

Salary: $12/hr; up to 25 hours per week

Duties and Responsibilities: 

The Work-Study Student Assistant provides administrative and customer support for the American Job Center (AJC) operations through virtual and/or in-person intake process. This position assists customers with accessing workforce services, completing intake requirements, scheduling appointments, conducting follow-up outreach, and maintaining accurate records. The student will serve as a professional representative of the American Job Center while ensuring the confidentiality and security of customer information.

Customer Intake
• Assist customers with the virtual intake process using approved online platforms and communication tools.
• Guide customers through completing electronic forms and submitting required documentation.
• Respond to customer inquiries by phone, email, and other approved communication methods.
• Schedule appointments and provide information regarding American Job Center programs and services.
• Ensure all intake documents are completed accurately and timely.

Customer Follow-Up
• Contact customers to provide appointment reminders and service updates.
• Conduct follow-up outreach regarding program participation, employment outcomes, and training activities.
• Maintain accurate documentation of customer interactions and follow-up activities.
• Assist staff in collecting required customer information for reporting purposes

Data Entry and Record Maintenance
• Enter customer information accurately into workforce databases and case management systems.
• Review records for completeness and accuracy.
• Scan, upload, and organize electronic documents.
• Maintain organized and accurate customer records in accordance with agency procedures.

Perform other duties as assigned by supervisor and attend any American Job Center events.

Confidentiality and Privacy Requirements

This position involves access to sensitive customer information, including personally identifiable information (PII), employment records, and program participation data. Protecting customer privacy is a fundamental responsibility.

• Maintain strict confidentiality of all customer information.
• Follow all federal, state, and agency privacy and confidentiality policies.
• Access customer records only when authorized and necessary to perform assigned duties.
• Never share, discuss, transmit, or disclose customer information with unauthorized individuals.
• Secure electronic files, passwords, and computer access credentials.
• Ensure confidential information is not visible to unauthorized persons during virtual work activities.
• Immediately report any suspected privacy breach or unauthorized disclosure of information.
• Complete all required confidentiality, security, and privacy training.

Minimum Requirements

Applicant must be a current SoLAcc student, enrolled in a minimum of six (6) credit hours for the Fall 2026 semester and six (6) credit hours for the Spring 2027 semester and have a completed 2026-2027 FAFSA on file with SoLAcc. Applicants must also pass a criminal background screen.

Minimum Qualifications: 

• Currently enrolled in a college or university and eligible for a Work-Study Program.
• Strong computer skills, including Microsoft Office applications and online communication platforms.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and professionally.
• Commitment to maintaining confidentiality and safeguarding sensitive information.

Benefits: As a member of the Louisiana Community and Technical College System, South Louisiana Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. South Louisiana Community College is an equal opportunity/equal access employer. South Louisiana Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.