Department: Administration & Finance

Sub department: Information Technology

Type of Appointment: Unclassified - Administrative/Staff

Salary: $52,400.00 - $60,400.00

**THIS IS AN INTERNAL POSTING AND RESERVED FOR CURRENT SOLACC EMPLOYEES ONLY**

Duties and Responsibilities: 

Work Habits: 30%
• Utilize PowerShell, Power Automate, Power Apps, and related tools to support automation and operational efficiency.
• Conduct periodic access reviews and maintain service accounts, application identities, and related credentials.
• Validate that integrations, automation, and workflows follow operational and security best practices.
• Document enterprise application configurations, workflows, integrations, and operational procedures.
• Analyze application issues, automation failures, and operational inefficiencies and recommend improvements.
• Support governance and standardization efforts for Microsoft 365, Power Platform, and enterprise SaaS environments.
• Participate in the review and governance of institutionally used applications, including validation of access management, security, and operational documentation requirements.

Behavioral Standards: 20%
• Apply system analysis techniques to evaluate enterprise application workflows, integrations, and operational issues.
• Analyze, test, document, and modify automation and integrations based on operational and business requirements.
• Respond promptly to enterprise application outages, authentication failures, and identity related access issues involving SSO, MFA, federation, and Conditional Access.
• Coordinate with vendors, internal IT staff, and departmental stakeholders during troubleshooting and issue resolution efforts.
• Maintain accurate records of application configurations, permissions, integrations, and automation logic.
• Develop knowledge base articles, technical documentation, and operational support documentation as needed.
• Perform other duties as assigned.

Institutional Support: 35%
• Administer Microsoft 365 services, enterprise applications, and identity integrated platforms.
• Configure and maintain Single Sign On, SCIM provisioning, Conditional Access integrations, and application access management for approved enterprise systems.
• Assist with Conditional Access policy administration, MFA enforcement, authentication methods, and identity related operational support within Microsoft Entra ID environments.
• Manage application lifecycle administration including provisioning, configuration, access control, and decommissioning.
• Maintain static and dynamic groups supporting access management, automation, and operational processes.
• Support onboarding, role changes, and offboarding processes across integrated institutional systems.
• Monitor and maintain enterprise application integrations, workflows, and connected services.
• Collaborate with departmental stakeholders to evaluate operational needs and assist with technology based solutions.
• Ensure enterprise applications follow approved identity, access, and security standards prior to production use.

Team Relations: 15%
• Work with Cybersecurity staff to review authentication activity, sign in logs, access events, and application security concerns.
• Support remediation efforts involving compromised accounts, excessive privileges, or unauthorized application access.
• Apply conditional access and application specific security controls in accordance with institutional cybersecurity standards.
• Assist with application audits, access reviews, and compliance related requests.
• Partner with other IT operational areas to improve enterprise application reliability, security, and user experience.
• Participate in operational improvement initiatives and recommend platform enhancements when appropriate.

Other duties as assigned.

Minimum Qualifications: 

• Associate degree in Information Technology or a related field with 2 years of experience in Information Technology.

Required Knowledge, Skills and Abilities:

• Microsoft 365 administration and cloud based collaboration platforms
• Enterprise application administration within Microsoft Entra ID environments
• Single Sign On and SCIM based provisioning
• Identity and access management concepts including RBAC and least privilege access
• Group based access control and dynamic group management
• Power Automate, Power Apps, and Power BI administration and development
• PowerShell scripting for automation and reporting
• Troubleshooting authentication flows involving SSO, MFA, federation, Conditional Access, provisioning, and identity based access controls
• Enterprise application governance, access management, and operational documentation practices
• Understanding of enterprise application security, governance, and operational best practices
• Ability to work collaboratively across IT operational areas and departmental stakeholders
• Strong troubleshooting, analytical, organizational, and technical documentation skills

Preferred Education: 

• Relevant certifications such as Microsoft 365, Entra ID, Power Platform, Azure, Security, or Identity related certifications are highly valued but not required.

Benefits: 

As a member of the Louisiana Community and Technical College System, South Louisiana Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. South Louisiana Community College is an equal opportunity/equal access employer. South Louisiana Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.