College: South Louisiana Community College

Department: Workforce & Economic Development and Continuing Education

Type of Appointment: Unclassified - Administrative/Staff

Salary: $35,600 - $42,100

Duties and Responsibilities: 

Work Habits: 25%
• Answer inbound calls related to short-term programs in a professional manner and transfer to the appropriate department.
• Collect contact information from prospective students via inbound calls, emails and texts, and walk ins.
• Speak with walk-in students about program interest and direct them to the appropriate advisor or SoLAcc department.
• Make outbound calls to SNAP direct referrals to gauge interest in SoLAcc programs and direct to an advisor.
• Make outbound calls to Louisiana Works direct referrals to gauge interest in SoLAcc programs and direct to an advisor.
• Make outbound calls to leads in Salesforce with no activity in the past two years to gauge interest in SoLAcc programs and direct to an advisor.

Behavioral Standards: 25%
• Enter information about prospective students into Salesforce and record follow-up notes with accuracy, consistency, and attention to detail.
• Provide excellent customer service to all prospective students who email, call or walk in for advising.
• Ability to clearly communicate via phone.
• Ability to meet deadlines and work under pressure.
• Ability to solve problems effectively.
• Manage time accordingly to reply to all student inquiries within 24 hours.
• Ability to work effectively in multiple customer relation management tools (Salesforce, SNAP Works, et al).
• Predictable and reliable attendance is required to provide consistency and continuity of educational services.

Institutional Support: 35%
• Enter accurate prospective student information into the Salesforce database
• Notate all calls to SNAP direct referrals in the SNAP Works system
• Review rosters and attach to campaigns in Salesforce, adjusting students linked to the campaign
• Enter data into Excel spreadsheets for student enrollment and financial aid
• Update Salesforce with MJ Foster applications and approvals
• Review Registrar’s report for LOLA ID and enter in Salesforce
• Maintain the Power Point slides used by the Student Advisors to recruit students
• Make copies of documents and booklets for the Workforce Student Advisors
• Upload documents to SoLAcc’s Teams folder and One-door Hub
• Take notes at meetings and type up those notes
• Maintain Student Advisor job fair resources
• Maintain the shared calendar on Teams
• Enter maintenance and security requests through FMX

Team Relations: 15%
• Assisting with set up of on-site information sessions
• Fosters a positive and productive work environment
• Provides up-to-date information to management
• Escort prospective students to appropriate department at the Lafayette campus
• Collect contact information from prospective students via inbound calls, emails and texts, and walk ins to support to Workforce Student Advisors
• Speak with walk-in students about program interest and direct them to the appropriate advisor or SoLAcc department
• Maintain the shared calendar on TeamsAbility to work effectively within a team-oriented environment
• Ability to work effectively and collaboratively with groups and individuals of varied backgrounds
• Demonstrated ability to establish and maintain effective relationships
• Enter information about prospective students into Salesforce and record follow-up notes with accuracy, consistency, and attention to detail.
• Provide excellent customer service to all prospective students who email, call or walk in for advising.
• Ability to clearly communicate via phone.
• Ability to meet deadlines and work under pressure.
• Ability to solve problems effectively.
• Manage time accordingly to reply to all student inquiries within 24 hours.
• Ability to work effectively in multiple customer relation management tools (Salesforce, SNAP Works, et al).
• Predictable and reliable attendance is required to provide consistency and continuity of educational services.

Institutional Support: 35%
• Enter accurate prospective student information into the Salesforce database
• Notate all calls to SNAP direct referrals in the SNAP Works system
• Review rosters and attach to campaigns in Salesforce, adjusting students linked to the campaign
• Enter data into Excel spreadsheets for student enrollment and financial aid
• Update Salesforce with MJ Foster applications and approvals
• Review Registrar’s report for LOLA ID and enter in Salesforce
• Maintain the Power Point slides used by the Student Advisors to recruit students
• Make copies of documents and booklets for the Workforce Student Advisors
• Upload documents to SoLAcc’s Teams folder and One-door Hub
• Take notes at meetings and type up those notes
• Maintain Student Advisor job fair resources
• Maintain the shared calendar on Teams
• Enter maintenance and security requests through FMX

Team Relations: 15%
• Assisting with set up of on-site information sessions
• Fosters a positive and productive work environment
• Provides up-to-date information to management
• Escort prospective students to appropriate department at the Lafayette campus
• Collect contact information from prospective students via inbound calls, emails and texts, and walk ins to support to Workforce Student Advisors
• Speak with walk-in students about program interest and direct them to the appropriate advisor or SoLAcc department
• Maintain the shared calendar on TeamsAbility to work effectively within a team-oriented environment
• Ability to work effectively and collaboratively with groups and individuals of varied backgrounds
• Demonstrated ability to establish and maintain effective relationships

Other duties as assigned.

Minimum Qualifications: 

• One year of related experience (administrative, sales, higher education, or customer service)
• One year of related experience (sales, recruitment, higher education, customer service) or an associate degree or higher from an accredited college or university.

Required Knowledge, Skills and Abilities:

• Excellent interpersonal, time management, customer service, organizational, and communication skills, both oral and written.
• Ability to type 40 WPM at minimum
• Ability to clearly communicate via phone.
• Demonstrated ability to establish and maintain effective relationships.
• Ability to meet and/or exceed set program goals and objectives.
• Excellent customer service skills
• Ability to adapt to different situations, including learning new systems and processes.
• Ability to meet deadlines and work under pressure.
• Ability to work effectively within a team-oriented environment.
• Ability to work effectively and collaboratively with diverse groups and individuals.
• Ability to solve problems effectively.

Preferred Qualifications: 

• Bachelor’s Degree from an accredited college or university in related field
• Three years of related experience
• Two years of experience working in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Benefits: As a member of the Louisiana Community and Technical College System, South Louisiana Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. South Louisiana Community College is an equal opportunity/equal access employer. South Louisiana Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.