College: Fletcher Technical Community College

Department: Enrollment

Sub department: Admissions & Financial Aid

Type of Appointment: Unclassified - Administrative/Staff

Salary: $45,218

Duties and Responsibilities: 

• Maintain performance standards and pursue goals, objectives, and activities that promote the mission, vision and value statement of the College.

• Contact newly admitted applicants within 24 business hours of application submission.

• Initiate communication through phone, text, email, and other approved communication methods.

• Maintain consistent follow-up until students successfully enroll or indicate they are no longer interested.

• Build positive relationships that encourage enrollment and persistence.

• Conduct an Enrollment Discovery Conversation with each student to document Educational goals, Career interests, Intended program of study, Employment status, Scheduling needs, Financial aid intentions, Military or veteran status, Previous college experience, Transfer credit opportunities, and any Potential barriers to enrollment (transportation, childcare, technology, finances, etc.) and document findings in the CRM through a standardized inquiry/intake form.

• Administer career interest assessments when students are undecided, Interpret assessment results, and Connect students with Enrollment Specialists or faculty for program exploration.

• Guide students through each enrollment milestone including Admissions requirements, Residency documentation, Placement requirements, Financial aid next steps, Orientation, Registration, Academic advising referrals, Transcript submission, and Testing appointments.

• Identify students who may need additional support and make warm handoffs to Financial Aid, Admissions, Advising, Disability Services, Veterans Services, Student Support Services, Workforce, and other departments.

• Monitor student progress through the enrollment funnel and Conduct follow-up communications to remove barriers.

• Foster, demonstrate, and actively participate in a culture of mutual respect for students, guests, and co-workers from all backgrounds, perspectives and abilities. Communicate effectively with students, colleagues, and supervisors and utilize appropriate channels of communication within the college community concerning procedures and/or inquiries.

• Attend and participate in scheduled activities, which include graduation, open house/recruiting events as assigned, convocation, and required meetings. Share ideas and information, and work toward common department and College goals.

• Serve on college committees as a member or as chair. Serve on search committees.

• Participate in professional development activities that enhance effectiveness (convocation, LCTC conference, etc.).

• Represent the college in a manner that promotes a professional and positive image.

• Adhere to College and LCTC policies.

• Embrace college culture.

• Complete all required assignments prior to deadlines (Fletcher/LCTC trainings, etc.).

• Perform other duties as assigned.

Required Education: Bachelor’s degree. An Associate’s degree with five years of customer service experience may be substituted for the Bachelor’s degree.

Required Knowledge, Skills and Abilities: Excellent communication and counseling skills; detail oriented; ability to organize and manage multiple projects while working in a fast-faced office environment; experience working with Microsoft, websites, etc.; positive attitude, patience, high energy, enthusiasm for helping others, and team player; limited travel may be required as well as working some evenings and weekends.

Preferred Knowledge, Skills and Abilities: Working knowledge of Banner or related SIS. Working knowledge of ConexED or related CRM.

Benefits: As a member of the Louisiana Community and Technical Colleges, Fletcher Technical Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. Fletcher Technical Community College is an equal opportunity/equal access employer. Fletcher Technical Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.