This is an on-site position.

COLLEGE: LCTC System

DEPARTMENT: Information Technology

TYPE OF APPOINTMENT: Full time - Regular

SALARY: Salary will be commensurate with education and experience

DUTIES AND RESPONSIBILITIES: 

Systems Administration

• *Engineering of System Administrator-related solutions for various project and operational needs.
• *Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• *Install and configure new, and upgrade existing, systems as business needs dictate.
• *Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure/add new services as necessary.
• *Upgrade and configure system software that supports IT infrastructure applications or Asset Management applications for project or operational needs.
• *Develop and maintain installation and configuration procedures.
• *Contribute to and maintain system standards.
• *Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.

Operations

• *Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• *Perform regular security monitoring to identify any possible intrusions.
• *Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• *Perform regular file archival and purge as necessary.
• *Create, change, and delete user accounts by request.
• *Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
• *Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

System Maintenance and Optimization  

• *Maintain system configurations, documentation, and operational procedures.
• *Monitor system performance, availability, and capacity to ensure reliable operations.
• *Perform system maintenance, patching, upgrades, and performance optimization.
• *Maintain infrastructure security through vulnerability monitoring and timely remediation.
• *Identify and implement process improvements to enhance system reliability, efficiency, and scalability.

Desktop and System-Related Support

• *Provide timely response, troubleshooting, and resolution of end-user and system-related issues.
• *Document support requests, resolutions, and activities within the ticketing system.
• *Share technical knowledge, best practices, and user guidance to improve technology adoption and support efficiency.
• *Deliver professional customer service through clear communication, expectation setting, and follow-through.
• *Adhere to established service levels, operational procedures, and support standards.
• *Identify and recommend process improvements to enhance service delivery and user experience.

Project Resource

• *Participate in IT infrastructure and technology projects, providing systems administration expertise, technical research, and implementation support.
• *Collaborate with project stakeholders to define technical requirements, identify action items, establish milestones, and ensure alignment with project timelines.
• *Complete assigned project tasks, track progress, and provide regular status updates, including dependencies, and next steps.
• *Identify, communicate, and mitigate project risks that may impact system availability, performance, security, or operations.
   

REQUIRED EXPERIENCE: 

• Experience administering Windows-based server environments (e.g., Active Directory, Microsoft 365), and related infrastructure technologies.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Strong customer service orientation with the ability to effectively support users at all levels of the organization.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences.

PREFERRED EXPERIENCE:

• Experience with scripting and automation tools (e.g., PowerShell) to improve operational efficiency and system management.
• Experience supporting infrastructure projects, including system upgrades, migrations, deployments, and disaster recovery initiatives.

PREFERRED CERTIFICATION:

• Systems Administration/System Engineer certification in Microsoft technologies (MCSE), CompTIA, VMware, Azure preferred.

CORE COMPETENCIES:

• System Administration
  • Manages, maintains, and optimizes servers, operating system, and infrastructure environments.
• Cybersecurity
  • Implements security controls, manages vulnerabilities, and ensures compliance with organizational standards.
• Customer Support and Service Delivery
  • Provides responsive technical support while maintaining a high level of customer service and communication.
• Technical Troubleshooting
  • Diagnoses and resolves hardware, software, network, and system-related issues efficiently.
• Network and Systems Operations
  • Monitors and supports network connectivity, system availability, backups, and operational reliability.
• Continuous Improvement and Automation
  • Identifies opportunities to improve processes, automate routine tasks, and enhance system performance and efficiency.

Benefits: As a member of the Louisiana Community and Technical College System, LCTC System has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Application Deadline: Applications will be accepted and position will remain open until filled.

Application Instructions: Applicants for this position should submit a cover letter that addresses the outlined responsibilities, a resume, and the names and contact information for three professional/work-related references. *If selected, applicant will be asked to provide a certified copy of transcript prior to final offer if education was used to qualify for the position.

In accordance with LCTC Policy #6.036, a criminal history check will be conducted on all new hires. LCTC participates in the federal E-Verify system for identification and employment eligibility purposes. LCTC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information about the Louisiana Community and Technical College System, visit www.lctcs.edu.