College: South Louisiana Community College

Department: Academic & Student Affairs

Type of Appointment: Part time - Temporary

Salary: $17/hr.

Duties and Responsibilities: 

Work Habits – 50%

• Greet students, employees, families, and visitors and direct them to the appropriate office, resource, service, or institutional contact.
• Answer incoming phone calls and provide general information in response to inquiries regarding services, programs, and institutional resources.
• Review and respond to assigned emails and general inquiries with accurate, timely, and up-to-date information.
• Provide basic service navigation and assist students in identifying the appropriate office or department to address their needs.
• Manage assigned calendars, appointments, meeting schedules, and shared administrative resources.
• Submit and monitor FMX requests, information technology tickets, and other operational requests for assigned functional areas.
• Coordinate administrative and logistical needs for conferences, events, meetings, trainings, and departmental activities.
• Assist with the preparation, organization, and distribution of correspondence, documents, forms, and informational materials.
• Maintain organized electronic and physical records in accordance with departmental and institutional procedures.
• Support the daily operations of assigned offices, centers, and shared student service spaces.
• Perform other administrative and operational duties necessary to support the effective delivery of Student Affairs services.

Behavioral Standards – 30%

• Demonstrate professionalism, courtesy, discretion, and responsiveness in all interactions with students, employees, families, visitors, and community partners.
• Provide accurate correspondence, information, and timely updates to leadership regarding calls, emails, requests, concerns, and other matters received.
• Maintain confidentiality and appropriately handle sensitive student and institutional information.
• Exercise sound judgment when determining when inquiries or concerns should be referred or escalated to appropriate staff or leadership.
• Maintain working knowledge of Student Affairs programs, services, office functions, and available institutional resources.
• Maintain a welcoming, organized, and service-focused environment within assigned work areas.

Team Relations – 10%

• Collaborate with offices and departments within Student Affairs to develop a working understanding of programs, services, and resources available to students.
• Identify and maintain awareness of campus partners within Academic Services, Institutional Advancement, Workforce Development, and other institutional areas to support effective student and family navigation.
• Participate in departmental and divisional meetings, trainings, and activities, as assigned.
• Support shared projects, events, and initiatives that advance divisional and institutional priorities.

Institutional Support – 10%

• Complete all required institutional training, professional development, and certifications associated with the successful performance of assigned job functions.
• Adhere to College policies, procedures, service standards, and applicable state and federal requirements.
• support institutional initiatives, special projects, events, and activities, as assigned.
• Demonstrate a commitment to the mission, values, and student-centered service philosophy of South Louisiana Community College.
• Perform other duties as assigned in support of Student Affairs and the College.

Minimum Qualifications: 

High school diploma and one year of experience in customer service.

Benefits: As a member of the Louisiana Community and Technical College System, South Louisiana Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. South Louisiana Community College is an equal opportunity/equal access employer. South Louisiana Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.