College: South Louisiana Community College

Department: Academic & Student Affairs

Sub department: Academic Initiatives

Type of Appointment: Unclassified - Administrative/Staff

Salary: $35,900-$41,800

Duties and Responsibilities: 

Work Habits: 25%
• Evaluate new tools and features to support student success and increase eLiteracy.
• Serve as a functional expert for student-facing academic and retention platforms
• Effective organization, follow-through, and time management.
• Accurate documentation and consistent responsiveness.
• Proactive problem-solving and willingness to learn new technologies.
• Reliable completion of assigned duties and projects.
• Effectively balances multiple student needs and priorities.
• Participate in campus and student-facing activities to increase visibility and encourage technology engagement.
• Innovate to increase student engagement with training, workshops, and developed content.
• Ensures accuracy when providing information or guidance.
• Carefully tracks student questions, progress, and outcomes.
• Avoids overlooking student concerns or incomplete responses.

Behavioral Standards: 15%
• Foster a welcoming, approachable presence that encourages students to seek support and engage with academic technologies.
• Adherence to college policies, procedures, and confidentiality standards.
• Professional conduct aligned with institutional values.
• Responsible and ethical use of technology and data.
• Commitment to access and academic integrity.
• Professional and timely communication.
• Prioritizes student needs, success, and well-being in every interaction.
• Actively seeks to understand student concerns and perspectives.
• Treats every student with respect, empathy, and professionalism.
• Follows through on commitments and ensures issues are fully resolved.
• Never leaves a student without direction, answers, or next steps.

Institutional Support: 40%
• Provide direct, student-centered support to build digital literacy and eLearning readiness.
• Assist students with effective use of the LMS, institutional email, online proctoring systems, and academic productivity tools.
• Support students in using note-taking, study card/flashcard, and time-management software to improve learning outcomes.
• Support students in using third-party platforms (e.g., Cengage, Hawkes, Mymathlab)
• Troubleshoot common platform issues impacting coursework.
• Advancement of eLiteracy and digital fluency initiatives.
• Create clear documentation, guides, and multimedia resources for student self-service support to improve student success in courses.
• Develop and deliver workshops, tutorials, and orientations related to academic platforms and eLiteracy.
• Answer student tickets for all academic platforms.

Team Relations: 20%
• Collaborate with Academic Affairs on learning loss modules.
• Professional, collaborative relationships with faculty, staff, and administrators.
• Clear, respectful communication with students and colleagues.
• Willingness to share knowledge and support cross-departmental initiatives.
• Openness to feedback and various perspectives.
• Embrace and execute a team-oriented mindset.
• Adjust to changing priorities and team needs through flexibility and adaptability.

Other duties as assigned.

Minimum Qualifications: 

• Associate's degree or 1 year of relevant experience
• Experience providing direct customer service or support.

Preferred Qualifications: 

• Bachelor's degree

Preferred Knowledge, Skills and Abilities: 

• Critical thinker and team player
• Follows all directions that align with the mission and goals of the Office of eLearning, Academic Affairs and the college at large.
• Demonstrated ability to learn new software applications, to research and attain expertise in education software applications, and to identify and independently resolve common technology problems.
• Effectively builds collaborative, transformative relationships; understands the uniqueness of self and others and creates space for diverse points of view.
• Demonstrated ability to work well on a team and to collaborate effectively across multiple organizational units or departments.
• Demonstrated ability to meet deadlines, to prioritize tasks, and to work independently in a time sensitive environment.
• Able to translate between technical and non-technical experts.

Benefits: As a member of the Louisiana Community and Technical College System, South Louisiana Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. South Louisiana Community College is an equal opportunity/equal access employer. South Louisiana Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.