College: SOWELA

Department: Enrollment Management & Student Affairs

Sub department: 

Type of Appointment: Unclassified - Administrative/Staff

Salary: Start of $41,000 annually, with actual offer based on education and experience

Duties and Responsibilities: • Oversee all day-to-day operations of the Testing Center. Work with the supervisor to develop and update services and processes to implement and monitor policies and procedures in response to changing demands; to evaluate exam procedures to ensure they are relevant to the testing format; and to implement new testing procedures as needed.
• Stay up to date on all certifications and all testing staff certifications to ensure no interruptions of testing operations. Cross train, mentor, schedule, and direct the work of new staff of all testing regulations and requirements and create accounts for new testing personnel.
• Coordinate and prepare testing sessions; assist candidates by informing them of the appropriate test taking procedure; monitor candidates taking tests; and report any testing infractions or acts of academic dishonesty to the appropriate personnel.
• Advise testers in a professional and respectful manner regarding rules, eligibility requirements, and qualifications governing placement test scores.
• Communicate, publicize, and update testing schedules and ensure accuracy of information published on the SOWELA Testing website.
• Work in conjunction with the Student Services Administrative Coordinator to administer, proctor, score, and transmit the results of all tests administered by the Testing Center including timely input of scores in Banner.
• Observe institutional, state/federal, governmental, Federal Aviation Administration, and test agency policies and procedures for security and confidentiality of testing records, including adherence to FERPA as it relates to SOWELA’s testing services.
• Proctor HiSET and other exams within correctional centers while adhering to all institutional safety protocols and procedures.
• Maintain security of tests and materials by routinely inventorying materials, reviewing procedures for security, and ensuring secure storage of and returning of testing materials to appropriate parties.
• Maintain and troubleshoot testing center equipment. Ensure that the computers have appropriate updates and software for testing. Ensure cameras are in working order and in compliance. Provide information on computer platform requirements, associated cost, equipment required, etc. Make recommendations to supervisors regarding these matters.
• Maintains testing center statistics including number of people tested, number of tests given, types of tests, testing fees paid/collected, and records of no shows.
• Handle inquiries in person, via email, and via telephone regarding scheduling information, types of tests available, directions to the Testing Center, etc.
• Communicate with instructional sites to ensure test integrity and to keep all testing staff abreast of new testing requirements and information.
• Communicate with third party clients about policies and testing requirements.
• Work with supervisor to order materials, equipment, and tests needed for testing operations for SOWELA’s main campus and instructional sites.
• Gather information on demand for potential new tests and maintain open communication with all departments on campus to stay informed of test trends, quantity of required tests needed, and changes in tests/platforms.
• Maintain the Testing Center Digital Calendar to reflect all scheduled exams/tests.
• Other duties as assigned.

Required Education: Bachelor’s Degree

Required Experience: Two years’ experience in the areas of testing, advising, enrollment, student affairs or another related field.

Required Knowledge, Skills and Abilities: • Ability to work in a collaborative, team environment with both small and large groups.
• Strong organizational and problem solving skills.
• Proven ability to present a positive image for the College, maintain professional demeanor, provide effective customer service, and make sound decisions.
• Proficiency in the use of standard office equipment and networked personal computers.
• Proficiency in or ability to become proficient in a variety of software, including but not limited to Office 365 apps.
• Skilled at communicating clearly and effectively, both orally and written, at all levels.
• Ability to perform basic mathematical computations needed to complete job tasks.
• Skilled at planning, organizing, and prioritizing job duties to meet deadlines.
• Maintaining interpersonal professional working relationships at all levels – students, peers, and Executives.
• Frequent (50% or more) sitting, standing, and walking.
• Lift and move items weighing up to twenty [20] pounds, with or without assistance.
• Reach, stoop, kneel, and crouch as required for filing and storage of office supplies and other work-related equipment.
• Personal computer and related equipment.
• Office equipment such as copier and telephone.
• Office environment.
• Read and interpret documents and data which may be in very small print.
• Work daily shifts Monday through Friday with occasional weekends and overtime as required.
• Travel as required as well as work at different campuses or locations as required.

Required Licenses or Certifications: 

Preferred Education: 

Preferred Experience: 

Preferred Knowledge, Skills and Abilities: 

Benefits: As a member of the Louisiana Community and Technical College System, SOWELA has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. SOWELA is an equal opportunity/equal access employer. SOWELA is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.