College: DCC

Department: Student Affairs

Sub department: Student Affairs Answer Center

Type of Appointment: Unclassified - Administrative/Staff

Duties and Responsibilities: 

45% – Supervision, Coordination, and Training
The Enrollment Coach Coordinator provides daily leadership and supervision for Enrollment Coaches, including assigning caseloads, monitoring performance, and ensuring that team members meet departmental standards and goals. The Coordinator develops, coordinates, and delivers onboarding and professional development opportunities for new and continuing Enrollment Coaches, emphasizing effective communication, case management, and student-centered service. Working closely with the Assistant Directors, the Coordinator ensures consistency in coaching strategies and the use of departmental procedures, systems, and communication platforms. Regular team meetings and one-on-one sessions are held to review progress toward goals, share updates, and address challenges impacting team performance.

40% – Enrollment Case Management and Student Support
The Coordinator maintains an active caseload of prospective and returning students to provide individualized assistance through all stages of the enrollment process, including application, financial aid, registration, and onboarding. This position serves as a point of contact for complex student concerns that require coordination between departments such as Admissions, Financial Aid, Advising, and Student Accounts. The Coordinator supports the planning and implementation of New Student Orientation and other enrollment events and provides both individual and group guidance to help students explore academic and career pathways, make informed decisions, and complete all steps necessary to begin their academic journey.

10% – Data Management and Performance Analysis
The Coordinator monitors team caseloads, productivity, and communication metrics to ensure that Enrollment Coaches are meeting departmental key performance indicators (KPIs) and contributing to institutional goals. This position compiles and analyzes data to identify trends, assess outcomes, and recommend improvements in processes or practices. The Coordinator prepares regular reports for the Director of Enrollment Management and Assistant Directors summarizing enrollment progress, conversion rates, and coach activity. The position also conducts satisfaction surveys, tracks student feedback, and applies results to enhance coaching quality and service delivery.

5% – Administrative and Other Duties
The Enrollment Coach Coordinator participates in departmental assessment, planning, and committee work as assigned. The position also assists with special projects and events related to recruitment, enrollment, and student success. The Director of Enrollment Management may assign other duties to support the mission and goals of the department.

Required Education: Bachelor's Degree or 8-10 years of work related experience. 

Required Experience: Minimum of two (2) years of related experience in a college setting, especially with prospects, applicants and orientation programs.
Ability to work in a collaborative setting.
Ability to develop and make presentations to the public.
Excellent writing, presentation, and organizational skills.
Demonstrated competency in word processing, database, spreadsheets, and presentation programs.
A commitment to continuous learning

Benefits: As a member of the Louisiana Community and Technical College System, DCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. DCC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.