College: Louisiana Delta Community College

Department: Enrollment Management

Type of Appointment: Unclassified - Administrative/Staff

Duties and Responsibilities: 

1. Assist with On-Site Registration:
     o Facilitate registration for Adult Basic Education (ABE) and credit courses.
     o Provide support during peak registration periods.
2. Serve as Backup for Phone Calls and Window Services:
     o Answer phone calls and assist students and visitors at the service window.
     o Provide information and direct inquiries to appropriate departments.
3. Assist Students with Applications and Registration Issues:
     o Help students complete applications and resolve registration problems.
     o Offer guidance on course selection and scheduling.
4. Serve as Point Person for Student Communications:
     o Act as the primary contact for student inquiries and communications.
     o Distribute information and updates to students via email, phone, and other communication systems.
5. Work in All Student and Applicant Communication Systems:
     o Utilize the college's communication platforms to manage student and applicant communications.
     o Ensure timely and accurate responses to inquiries.
6. Provide Clerical Support for the Dean of Strategic Enrollment Management:
     o Perform administrative tasks, including scheduling, filing, and preparing documents.
     o Assist with special projects and events as needed.
7. Manage and provide support and training to end users for CRM system.
     o Ensure that recruitment cohorts are updated.
     o Develop and monitor prospective student data.
     o Develop and execute communication plans.
     o Train end users on the use of the CRM system.
     o Serve as a primary contact for any support issues related to the CRM.
8. Team Leadership and Development
     o Oversee and manage a team of staff or student workers, providing guidance, training, and performance feedback to ensure high-quality work and professional growth.
     o Assign tasks, set priorities, and monitor progress to maintain efficiency and meet deadlines.
9. Additional Responsibilities:
     o Maintain student records and update databases as necessary.
     o Collaborate with other departments to enhance student services and support.
     o Participate in professional development opportunities to stay current with trends in student services.
10. Other Duties as assigned

Required Education: EDUCATION:
o Bachelor's degree in communication or a related field required.

QUALIFICATIONS:

o Proficiency in Microsoft Office Suite.
o Excellent communication and interpersonal skills.
o Strong organizational and multitasking abilities.
o Flexible and adaptable to changing needs and priorities.
o Self-motivated with the ability to work independently and as part of a team.
o Experience in higher education preferred.
o Experience with Ellucian Banner.
o Experience with CRM software.

Benefits: As a member of the Louisiana Community and Technical College System, Louisiana Delta Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. Louisiana Delta Community College is an equal opportunity/equal access employer. Louisiana Delta Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.