College: South Louisiana Community College

Department: Administration & Finance

Sub department: Information Technology

Type of Appointment: Unclassified - Administrative/Staff

Salary: $49,900.00-$56,400.00

Duties and Responsibilities: 

Work Habits
• Utilize PowerShell scripting to automate tasks, generate reports, and streamline administrative operations.
• Troubleshoot, classify, and resolve system issues; analyze trends to implement proactive measures and prevent recurring problems.
• Monitor, upgrade, and maintain systems to ensure uninterrupted and efficient operation.
Document the current state, system faults, performance reports, trouble tickets, and actionable recommendations for system improvements.
• Document system changes, issue resolutions, and follow established management protocols to ensure accurate record-keeping.
• Performance Analysis: Test system performance and generate statistics and reports; develop strategies for maintaining a high level of infrastructure integrity and system availability.

Behavioral Standards
• Applies system analysis techniques and procedures with computer systems, including consulting with users, to determine hardware, software, or system functional specifications.
• Analyze, documents, tests, and modifies computer and systems or programs, based on and related to user or system design specifications.
• Documents, tests, and modifies computer programs related to machine operating systems.
• Respond promptly to all system outages, coordinating with internal teams and vendors for resolution.
• Coordinate support and procure assistance from vendors as necessary to maintain system uptime and performance. 
• Perform other duties as assigned.

Institutional Support
• Deploy and manage endpoints using Microsoft Intune, ensuring systems are compliant and optimized.
• Manage application deployments, updates, and removals through Intune to maintain software consistency and compliance.
• Administer and monitor print services using Windows Print Server, including deployment and policy management.
• Maintain and support Windows Server environments (on-premises and cloud-based), including various roles and services.
• Configure and manage Windows Defender Firewall and related security settings on endpoints.

Team Relations
• Respond to vulnerability reports from the Security team by applying OS and application patches, removing unapproved software, and taking other corrective actions as needed.
• Provide support to the department and the organization as needed and assigned.

Minimum Qualifications: 

• Associate’s degree in Information Technology or a related field and two years of experience in Information Technology; or Four years of experience in Information Technology.

Required Licenses or Certifications: 

Valid, unencumbered driver's license

Preferred Qualifications: 

• Relevant certifications such as CompTIA (A+, Network+, Security+), Microsoft certifications (MD-102, AZ-900, etc.), are highly valued but not required.

Benefits: As a member of the Louisiana Community and Technical College System, South Louisiana Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. South Louisiana Community College is an equal opportunity/equal access employer. South Louisiana Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.