College: BRCC

Department: Information Technology

Sub department: 

Type of Appointment: Unclassified - Administrative/Staff

Salary: 

Duties and Responsibilities: Responsibilities include but are not limited to:

Exchange Online Administration

• Manage Exchange Online mailboxes, distribution groups, shared mailboxes, and email flow.
• Implement and monitor transport rules, anti-spam/anti-malware policies, and mail flow connectors.
• Troubleshot mail delivery issues and perform message trace and audits.
• Perform mailbox migrations and hybrid Exchange management (if applicable).

SharePoint Online Administration

• Administer SharePoint Online sites, document libraries, and user permissions.
• Support site owners with design, workflow, and content management.
• Monitor and maintain SharePoint storage quotas and compliance policies.
• Manage site collections, retention policies, and data loss prevention (DLP) settings.

Microsoft Teams Administration

• Configure and manage Teams policies (messaging, meetings, voice, and app permissions).
Responsibilities include but are not limited to.
Exchange Online Administration
• Manage Exchange Online mailboxes, distribution groups, shared mailboxes, and email flow.
• Implement and monitor transport rules, anti-spam/anti-malware policies, and mail flow connectors.
• Troubleshot mail delivery issues and perform message trace and audits.
• Perform mailbox migrations and hybrid Exchange management (if applicable).

SharePoint Online Administration

• Administer SharePoint Online sites, document libraries, and user permissions.
• Support site owners with design, workflow, and content management.
• Monitor and maintain SharePoint storage quotas and compliance policies.
• Manage site collections, retention policies, and data loss prevention (DLP) settings.

Microsoft Teams Administration

• Configure and manage Teams policies (messaging, meetings, voice, and app permissions).
• Support users and troubleshoot Teams-related issues including integration with Outlook and SharePoint.
• Manage Teams lifecycle (creation, archiving, deletion) and enforce governance.

Microsoft Intune (Endpoint Manager) Administration

• Configure and deploy mobile device management (MDM) and mobile application management (MAM) policies.
• Enroll and manage Windows, iOS, and Android devices using Intune.
• Deploy applications, security baselines, compliance policies, and Windows update rings.
• Monitor device compliance and remediate non-compliant devices.

Azure Administration

• Manage Azure Active Directory (AAD) users, groups, roles, and conditional access policies.
• Monitor and manage Azure resources such as virtual machines, networking, and storage (if applicable).
• Configure role-based access control (RBAC), Azure AD Connect, and synchronization tools.
• Support Azure security and compliance initiatives (e.g., MFA, Defender for Cloud).

Windows Server Administration

• Install, configure, and maintain Windows Server OS (2012, 2016, 2019, 2022).
• Manage Active Directory, DNS, DHCP, Group Policy, and other core infrastructure services.
• Monitor and ensure the health and performance of Windows servers.
• Perform server hardening and apply security best practices.
• Manage file and print services, shares, and access controls.
• Install, configure, and maintain virtualization platforms (e.g., VMware vSphere, Microsoft Hyper-V, Nutanix AHV).
• Create, manage, and monitor virtual machines (VMs), templates, and snapshots.
• Ensure high availability, load balancing, and disaster recovery for virtual infrastructure.
• Monitor performance and capacity; optimize resources (CPU, memory, storage).
• Apply patches, upgrades, and firmware updates to hypervisor hosts.


General Responsibilities

• Perform daily operational monitoring, reporting, and troubleshooting of M365 and Azure environments.
• Implement and maintain security best practices and compliance configurations.
• Document procedures, configurations, and support materials.
• Provide technical support and guidance to users and other IT staff.
• Stay up to date with Microsoft roadmap, updates, and new feature releases.
• Participate in disaster recovery planning, testing, and execution.

5% Other duties as assigned

Required Education: Bachelor's Degree in Computer Science, Information Technologies, or related field, or an equivalent combination of experience, education, and training.

Required Experience: 3+ years of experience in Microsoft 365 and/or Azure administration.
• Strong knowledge of PowerShell scripting for automation and reporting.
• Experience with Microsoft 365 Security & Compliance Center.
• Microsoft certifications (e.g., MS-102, AZ-104, SC-300) are a plus.
• Technical documentation skills.
• Have strong customer service skills and experience.
• Good written and verbal communication skills

Required Knowledge, Skills and Abilities:

Required Licenses or Certifications: Certifications/Licenses Required:
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Messaging Administrator Associate
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Information Protection and Compliance Administrator Associate

Preferred Education: Master's Degree in Computer Science, Information Technologies, or related field, or an equivalent combination of experience, education, and training

Preferred Experience: • 7+ years of experience in Microsoft 365 and/or Azure administration

Preferred Knowledge, Skills and Abilities: • Microsoft 365 Certified: Administrator Expert

Benefits: As a member of the Louisiana Community and Technical College System, BRCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. BRCC is an equal opportunity/equal access employer. BRCC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.