College: Fletcher Technical Community College

Department: Enrollment

Type of Appointment: Unclassified - Administrative/Staff

Duties and Responsibilities: 

• Maintain performance standards and pursue goals, objectives, and activities that promote the mission, vision and value statement of the College.

• This position will exhibit exceptional customer service by welcoming all guests to Enrollment Services. The Coordinator will ascertain the nature of the visit and ensure they reach their desired destination.

• The Coordinator will assist all students who engage with the Enrollment Services division and assist them with Tier 1 questions regarding the enrollment process, registration, billing, bookstore, and general information.

• Assist all Directors within the Enrollment Management division while ensuring the accuracy, integrity, and security of all student records.

• Assist with reviewing reports to identify and correct academic and financial aid errors on student accounts.

• Assist with scanning, organizing, and filing all student documents for Enrollment Services.

• Assist with billing to the Louisiana Office of Student Financial Assistance (LOSFA).

• Assist with adding student financial aid awards to accounts.

• Ensure data accuracy in the Customer Relationship Management system.

• Enter admissions documents into student accounts.

• Assist with reviewing student accounts to determine registration and financial aid eligibility.

• Work with Institutional Research and Effectiveness and Enrollment Services to run internal audits to ensure accuracy of data entry.

• Foster, demonstrate, and actively participate in a culture of mutual respect for students, guests, and co-workers from all backgrounds, perspectives and abilities. Communicate effectively with students, colleagues, and supervisors and utilize appropriate channels of communication within the college community concerning procedures and/or inquiries.

• Attend and participate in scheduled activities, which include graduation, open house/recruiting events as assigned, convocation, and required meetings. Share ideas and information, and work toward common department and College goals.

• Serve on college committees as a member or as chair. Serve on search committees.

• Participate in professional development activities that enhance effectiveness (convocation, LCTCS conference, etc.).

• Represent the college in a manner that promotes a professional and positive image.

• Adhere to College and LCTCS policies.

• Embrace college culture.

• Complete all required assignments prior to deadlines (Fletcher/LCTCS trainings, etc.).

• Perform other duties as assigned.

Required Education: Bachelor’s degree. An Associate's degree with 5 years of experience may substitute for the Bachelor’s degree.

Preferred Knowledge, Skills and Abilities: 

• Strong customer service skills
• Effective interpersonal skills and relationship-building skills
• Good written and oral communication skills
• Good organization skills
• Problem-solving abilities, with attention to detail
• Ability to work independently and efficiently
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in higher-pressure environment

Benefits: As a member of the Louisiana Community and Technical College System, Fletcher Technical Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. Fletcher Technical Community College is an equal opportunity/equal access employer. Fletcher Technical Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.