College: SLCC

Department: Administration & Finance

Sub department: Information Technology

Type of Appointment: Unclassified - Administrative/Staff

Salary: $40,828.00 - $43,286.57

Duties and Responsibilities: 

• Provides excellent customer service by taking ownership of requests and issues, keeping users updated for the duration of a ticket and following up after resolution to ensure satisfaction.
• Applies system analysis techniques and procedures with computer systems, including consulting with users, to determine hardware, software, or system functional specifications.
• Analyze, documents, tests, and modifies computer and systems or programs, based on and related to user or system design specifications.
• Documents, tests, and modifies computer programs related to machine operating systems.
• Prioritizes work as needed to ensure assigned tasks are completed in a timely fashion.
• Provide support for all office 365 applications, including Teams, SharePoint, Exchange, and Print Management.
• Create user accounts in accordance with IT processes for onboarding/offboarding, working with on-prem and Azure active directory.
• Configures, deploys, and supports on-prem and Intune managed PCs, including VDI deployment, software install/configuration, data migration.
• Troubleshoots and resolves issues related to PC hardware, software, network connectivity, and peripherals, such as printers and scanners. Coordinates warranty repair/replacements.
• Troubleshoots and resolves issues related to classroom issues, such as smartboards, microphones, speakers, and video conference applications.
• Works to process and resolve all assigned issues, escalating to the appropriate personnel when necessary.
• Works with senior IT staff on projects for new technology initiatives and deployments.
• Travel to various site locations as required. Work at other locations as part of a support rotation for all campuses.
• Provides user support after hours as needed.
• Predictable and Reliable Attendance is required in order to provide consistency and continuity of educational services.
• Performs other duties as assigned.

Required Education: A minimum of a Technical Diploma in IT or a related field is required. Applicants must work towards a bachelor’s degree in IT or a related field.

Required Experience: Experience is not required for this position.

Preferred Education: Bachelor's degree in IT or a related field.

Preferred Experience: 1 year of experience in Information Technology preferred.
Although not required, entry-level certifications, such as CompTIA A+ are highly desired.

Benefits: As a member of the Louisiana Community and Technical College System, SLCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. SLCC is an equal opportunity/equal access employer. SLCC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.