College: DCC

Department: Workforce Development & Education

Sub department: Workforce Development & Education

Type of Appointment: Unclassified - Administrative/Staff

Duties and Responsibilities: The Continuing Education Specialist is responsible for the planning, development, and administration of non-credit continuing education courses and trainings. This role includes coordinating with instructors, refining curriculum, managing departmental logistics, promoting courses and trainings, and ensuring a high quality learning experience for all students.
Student Advising and Enrollment:
- Provide professional and high quality customer service to all prospective and current students; address all inquiries, concerns and feedback in a timely manner.
-Provide student advisement information regarding continuing education courses and training offerings including: requirements, career paths, class dates and times, admission process, locations and other pertinent information.
- Assist student with admission, enrollment and course registration; ensuring accurate data entry in Delgado's Banner system.

Marketing and Promotion:
- Contribute to marketing efforts and strategies for student recruitment and promotion of continuing education courses and trainings.
- Compose and distribute email marketing newsletter using Constant Contact.
- Coordinate development of print marketing materials such as course catalog, flyers, and brochures
- Develop web-based marketing materials, including management of department website.
- Plan and execute publicity events
- Conduct online surveys and questionaries; compile and analyze results; monitor return on investment (ROI) for marketing efforts
- Maintain Quarterly department newsletter
- Post and market through Social Media outlets

Operational Management:
- Prepare and adhere to short-term and long-term strategic plans; including budgets as well as schedules and timelines for training and related needs, facility usage, appointments, and meetings.
-Create operational processes for courses, as well as procedures and training manuals.
-Hire, supervise and train student workers, instructors, and other support staff; serve as first point-of-contact for students, faculty and staff and other training providers.
-Create and maintain files and records for Continuing Education courses, including digital storage and cloud-base storage; maintain course syllabi and other required course materials .
-Assess and maintain physical facilities for the trainings including equipment, supplies, and space; submit required work orders as needed and track completion process.
-Ensure maintenance of course materials and supplies by anticipating needs.
-Research and solicit price quotes from vendors for a variety of items, including high-tech computer equipment and software; manage licensing maintenance and renewals for software.
-Prepare purchase requisitions, invoices and track completion process.

Represent the college at meetings for local unions and other organizations in a professional manner; provide meeting reports to supervisor.
- Adminster student course surveys; compile and analyze results
-Conduct and compile research regarding labor market trends using a variety of methods, including online research.
-Assist with securing applicable state and federal grants as well as other funding sources, such as corporate donations; prepare mandated reporting for grants, accreditation, and applicable classes and programs.
-Proctor certification exams as needed, adhering to specified guidelines for state and federal agencies and organizations

Human Resources:
-Coordinate hiring, contracts, payroll, and other Human Resources processes including preparing and processing faculty contracts on a regular basis; enter instructor payroll on a bi weekly basis; ensuring accuracy; assist with recruitment of new faculty. Ensure department is in HR compliance.

Other duties as required.

Required Education: Bachelor's Degree from a regionally accredited university or institution. A minimum of eight (8) years of relevant working experience may substitute for a degree requirement .

Required Experience: Four (4) years of relevant work experience

Required Knowledge, Skills and Abilities: N/A

Required Licenses or Certifications: None

Preferred Education: Bachelor's degree in Education, Business Administration, or related field from a regionally accredited institution, or a minimum of eight (8) to ten (10) years relevant work experience.

Preferred Experience: Four (4) to Six (6) years of relevant work experience in program coordination or a similar role.

Preferred Knowledge, Skills and Abilities: Excellent computer and technology skills. Excellent written and oral communication skills.

Benefits: As a member of the Louisiana Community and Technical College System, DCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. DCC is an equal opportunity/equal access employer. DCC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.