UToledo Careers

Title: Direct Service Provider

Department Org: Rocket Solution Central - 106850

Employee Classification: H4 - Comm Workers of America PT

Bargaining Unit: Communication Workers America

Primary Location: MC AD

Shift:  1

Posted Salary: Starting at $18.62/hour

Job Description:

The Direct Service Provider (DSP) position is highly complex and requires a detailed knowledge of a multitude of disciplines including, but not limited to, Financial Aid, Registrar, Student Accounts, Residence Life, Admissions, Dining Services, Academic Advising, and Parking Services. The primary function of this position is to operate in the spirit of advocacy on behalf of the student. The DSP’s primary goal is to remove barriers to student success by helping the student manage business-related University processes. The DSP must effectively address student concerns and requests, while proactively anticipating additional issues. The DSP often provides coaching to empower the student to take the appropriate steps toward problem resolution. The DSP is responsible for: responding to in-person, telephone, and email inquiries; processing registrations, drops, withdrawals, transcript requests, and enrollment certifications; evaluating financial aid eligibility and student accounts; referrals and advising related to military education benefits; and advising students on policies and procedures applicable to financial aid, registration, admissions, and billing/student accounts processes.

Minimum Qualifications:

Education/experience/licensing:
• Requires a bachelor’s degree or five years of direct customer service experience in
financial aid, registration, student accounts, or other customer service related fields.

Communication and other skills:
• Requires excellent communication and customer service skills, as well as strong
organizational skills and attention to detail.
• Requires the ability to work independently and as a team member.
• Requires a strong work ethic and a history of exceptional customer service.

Preferred Qualifications:

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the HR Compliance at  hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.