UToledo Careers

Title: Telephone Coordinator

Department Org: Telecomm-Cellular - 106130

Employee Classification: H3 - Comm Workers of America FT

Bargaining Unit: Communication Workers America

Primary Location: MC AD

Shift:  1

Start Time:  8:15 a.m.   End Time:  5:00 p.m.

Posted Salary: CN 28; starting at $17.79

Float: No

Rotate: No

On Call: No

Travel: No

Weekend/Holiday: No

Job Description:

Provide exceptional customer service by engaging and addressing the customer’s cellular needs. The Telephone Coordinator attracts potential customers by answering product and service questions, suggesting information about other products and services. Process orders, prepares correspondences, and fulfill customer inquiries to ensure customer satisfaction. The target is to ensure excellent service standards and maintain high customer satisfaction.

Minimum Qualifications:

• Experience with using telecommunication billing systems; preferably Pinnacle
• Experience with extracting, manipulating and compiling data from various sources (mainly Excel)
• Must have current knowledge of cellular technology, innovations and wireless products and services.
• Must be able to stay up to date with technology, products and services

Education/Experience/Licensing:
• 6 months of training in cellular service & equipment

Communication and Other skills:
• Excellent oral and written communication skills are required.
• Excellent organizational skills are required
• Exceptional computer skills: specifically, in Microsoft Office is required • Critical thinking, problem solving, ability to work independently
• Must have the ability to, as well as meet the requirements to complete and maintain mandatory training per the University mandatory training policy pursuant to the deadlines set forth therein.

Preferred Qualifications:

• 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
• 6 months of customer service and/or sales experience, retail environment preferred

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.