Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

Responsible for guiding and provide technical support to the Accounts Receivable teams to ensure timely and accurate processing of account creation, billing, collections and cash applications. The AR team lead will also work closely with the department supervisors to assist in reviewing and approval of requests from the AR team. The team lead will adhere to the proper financial policies and procedures, while maintaining positive customer relationships. Will work closely with other groups and team members to promote and assist in quick problem resolutions and good internal customer service. Requires good judgment to escalate risk concerns appropriately to supervisor. Provide guidance to other team members as subject matter expert in proper usage of systems, programs and AR processes and policies. Participate in training for onboarding new team members in support of management and in representation of the AR department. Assist Management in preparation of internal reports in tracking key performance indicators as well month end closing process.

MAJOR RESPONSIBILITIES:

• Facilitate training and mentoring of team members in task process and policies to ensure smooth and effective daily operations. This includes ensuring day one access to all the necessary systems and tools for effective onboarding
• Provide subject matter expert guidance to team members to improve efficiency and uniformity in the department. Proper navigation through programs and systems, efficient utilization of reports and record keeping
• Review and approve elevated next level requests, such as but not limited to, write off, billing, credit limit in order to ensure completion in a timely manner while keeping proper adherence to our policies and process
• Contribute to generating and compiling internal key performance indicators as requested
• Collaborate and provide support as needed by management in month end closing duties
• Participate in meetings with internal & external clients; maintain internal and external client expectations. Prepare reports, account analysis, and identify & escalate risk concerns
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

• High school degree or GED is required.
• Technical school is preferred.
• Associate’s degree (AA) is preferred.

EXPERIENCE:

• 7 - 10 Years: Accounts Receivable, Collections and Credit, or accounting experience preferred; or equivalent combination of education and experience; or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• ON-THE-JOB TRAINING: Five days on the job training required.
• Microsoft Office, General Accounting, Analytical Thinking, Customer Service Orientation, Collections , Communicate Clearly with Team, Conceptual Thinking, Organization skills, Written and Verbal Skills
• LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports, business correspondence, and procedure manuals. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving several concrete variables in standardized situations
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

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