Education Support Officer

• Employment Type: Full - time (35 hours a week)
• Duration: 1x Continuing full time, 1x fixed term, full time until May 2027
• Remuneration: Level 5 ($92,265-$104,401), Level 6 ($108,021-$115,233) base, plus 17% superannuation and leave loading 
• Location: Hybrid, UNSW Canberra, ADFA Campus

About UNSW Canberra
University of New South Wales (UNSW) in Canberra has multiple locations in the Nation’s Capital.
UNSW Canberra distinguishes itself from other institutions by its commitment to being thoughtful, practical, and purposeful in all endeavours. This combined approach is integral to the university's impact and contributes to its recognition as one of the top 20 universities globally, as well as a proud member of Australia's esteemed Group of Eight. Choosing a career at UNSW means embracing an environment where thriving, facing challenges, and engaging in meaningful work are not just encouraged but integral to the university experience. If you seek a career where you can excel and contribute meaningfully, you've found the right place.

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

Why Your Role Matters:
The Education Support Officer plays a key role within the Technology Enabled Learning Support (TELS) team in the Learning and Teaching Group (LTG) by assisting with the implementation and evaluation of learning, teaching and assessment programs for student coursework in both online and in-person learning environments.

LTG covers a broad range of support from educational development, design, technology, innovation, analytics, development for staff, and learning and wellbeing support for students across the Faculty. The role entails providing exemplary support, enabling the delivery and innovation of education at a Group of Eight (Go8) standard and enhancing student experience at every opportunity. The role will work closely with members of LTG, School Administrators and academic staff to support the design and development of undergraduate and postgraduate awarding programs and courses. The role will support UNSW in current and emerging lifelong learning development and other educational priorities under the University and Faculty strategy.

This is an exciting opportunity to contribute to the delivery of high-quality learning and teaching experiences in a collaborative and innovative environment. Working closely with academic and professional staff, you will help support educational programs, learning technologies and curriculum initiatives that enhance student outcomes. The role offers the opportunity to build strong stakeholder relationships, contribute to process improvement projects, and support the adoption of contemporary educational practices and technologies. Whether at Level 5 or Level 6, you will play an important role in supporting teaching excellence while developing your expertise in learning support, educational administration and digital learning environments.

The role reports to the Manager, Education Support, supporting the Head of Student Life and Experience.

Accountabilities:

• Relevant tertiary qualifications and experience, or an equivalent level of knowledge gained through a combination of education, training and/or experience.
• Provide high level educational administrative support to ensure the seamless delivery of educational programs throughout the year, upholding standards relating to education and student experience.
• Provide effective specialist advice relating to Learning Management System (LMS) guidelines, processes and activities.
• Respond to a range of enquiries from teaching staff, and initiate, action or escalate as necessary.
• Demonstrated experience providing effective customer service and support to clients at all levels.

At a Level 6:

• Demonstrated experience working with a range of computer systems and applications, including appropriate LMS and other educational technologies.
• Ability to evaluate learning and teaching trends and priorities, and work collaboratively to deliver enhancements to process, policy or educational outcomes and experience.
• Demonstrated ability to initiate and implement innovation and enhanced technology into education.
• Proactively deliver consistent, accurate and customer focused advice to solve diverse teaching/education related enquiries.
• Support the innovation, implementation and evaluation of learning, teaching and assessment programs.

Please refer to the position description for full details.

Benefits and Culture:
UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements.

• Flexible working options (work from home, flexible hours etc) 
• Additional three days leave during December festive period
• Career development opportunities 
• Up to 50% discount on UNSW courses
• Flexible 17% superannuation contributions, additional leave-loading payments and salary sacrifice
• Free gym access
• UNSW-wide strategy to focus on Healthy Body, Healthy Mind, Healthy Places and Healthy Culture. 

You can learn more about our Benefits and Culture at Lifestyle & Benefits UNSW

Eligibility: 

Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered for this position.

The University reserves the right not to proceed with any appointment. 

As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

How to Apply:

Make each day matter with a meaningful career at UNSW. Submit your application online before Thursday 6^th August at 11:30pm, including your CV and a 1–2-page cover letter addressing the required skills and experience outlined in the position description. In order to view the position description, please ensure that you allow pop-ups for https://www.jobs.unsw.edu.au

Get in Touch:

Frank McHenry, Talent Acquisition Associate

E:  f.mchenry@unsw.edu.au    

Applications cannot be accepted if sent directly to the contact listed.

Find out more about the lifestyle and benefits when working with UNSW  

For further information about UNSW Canberra, please visit: UNSW Canberra 
For further information on living in Canberra, please visit: Living in Canberra 

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.