• Employment Type: Full Time (35 hours per week)
• Duration: Continuing
• Remuneration: Level 7 from $113,926k + 17% superannuation & leave loading  
• Location:  Kensington NSW

Why your role matters

Library Learning Services is the primary entry point for most UNSW Library clients. It operates at scale, across multiple channels, and handles a wide spectrum of enquiries, from routine to highly complex.

This role leads the system that underpins that service.

The Team Leader, Library Learning Services is responsible for ensuring that high-volume, front-line services are not only delivered, but designed, measured and continuously improved. This includes shaping workflows, building team capability, and making operational decisions that directly impact client experience, staff workload and service consistency.

This is not a coordination role. It requires strong judgement, comfort with ambiguity, and the ability to lead experienced staff in a fast-paced environment where priorities shift and demand is uneven.

About You:  

• A relevant tertiary qualification with substantial relevant experience, or an equivalent combination of education, training and experience. A qualification in Library and Information Studies is desirable.
• Demonstrated experience leading complex, high-volume client or student-facing services, preferably within an academic library, higher education or a comparable environment.
• Proven ability to lead services, including the design, implementation and improvement of service workflows and standards.
• Demonstrated experience developing line managers or experienced staff, with a focus on capability uplift and sustainable workload distribution.
• Strong analytical capability, including the ability to interpret service data and enquiry trends to inform operational decisions and improvements.
• Demonstrated ability to lead change in an operational environment, including trialing new approaches and embedding improved ways of working.
• Highly developed communication, negotiation and stakeholder engagement skills, with the ability to influence and sustain effective working relationships across teams and organisational boundaries.
• Demonstrated judgement and decision-making capability in complex, fast-paced service contexts.

For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Jobs@UNSW

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

Pre-Employment Checks:
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the following checks:- 

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

How to Apply: Submit your CV and a cover letter addressing the below questions based on the selection criteria (no more than 2 pages) before 11.55pm Sunday 26th April 2026.

1. Describe your experience leading a high-volume, client-facing service, including its scale, your accountability, and what you improved.

2. Provide an example of how you improved a service or workflow, including the problem, what informed your approach, and the impact.
3. Describe a situation where you led experienced staff through a complex operational issue, including how you made decisions and the outcome. 

Job queries contact: Peter Ashby Smith, Associate Director, Student Engagement & Library Experience E: p.a.smith@unsw.edu.au (applications to the address cannot be accepted, please apply online)

Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.