Student Communications Officer

• Employment Type: Full Time (35 hours per week)
• Duration: Continuing
• Remuneration: Level 6 $103,866 - $110,801 (depending on experience) + 17% super + leave loading
• Location: UNSW Kensington Campus, NSW (hybrid)

About UNSW:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:

As Student Communications Officer, you help students feel informed, supported and confident as they navigate university life, particularly during onboarding, Orientation Week and key transition points.

Working in close partnership with the Student Communications Coordinator, you’ll deliver clear, timely and student-centred communications across the student lifecycle. This includes a strong focus on onboarding, student life initiatives and support for diverse cohorts, including international students.

You’ll bring a fresh perspective, sound judgement and strong attention to detail to continuously improve how the University communicates with its students.

Key Responsibilities:

• Support the delivery of high-quality, timely and accurate student communications across digital channels
• Work closely with the Student Communications Coordinator to plan and deliver content
• Support onboarding, Orientation Week and the student life portfolio, including collaboration with international and student services teams
• Create, edit and optimise content for web, email, social media and video, translating complex information into clear, student-focused messaging
• Manage and maintain communications within the University’s CRM and email platforms
• Monitor content performance, contribute to reporting and drive continuous improvement
• Respond to student enquiries and triage issues as required
• Build strong relationships with stakeholders and confidently manage expectations.
• Support student feedback activities and contribute to low-fi visual content creation when required

Who You Are:

You’re a detail-oriented communications professional with strong copywriting skills and a collaborative, practical approach. You bring confidence, common sense and sound judgement to your work.

You’ll bring:

• A relevant qualification and/or experience in communications, education or a related field
• Experience creating digital content across web, email, social and video
• Strong ability to turn dense or complex information into clear, engaging student communications
• Excellent attention to detail and strong time-management skills
• Confidence in stakeholder management and experience in building strong relationships
• Knowledge of digital best practice, analytics and SEO
• Strong computer literacy, including Microsoft Office
• Experience in higher education or the broader education sector highly regarded

If you enjoy working in partnership and want to play a meaningful role in improving the student experience, we’d love to hear from you.

For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Jobs@UNSW

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

How to Apply: Submit your CV & a succinct 1-2 page cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) by 11:55pm, 3rd February 2026

Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

Contact: Amy Denney a.denney@unsw.edu.au - Talent Acquisition Team
Please apply directly through the website, applications sent to the contact above will not be accepted.

Pre-Employment Checks 
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.  

These pre-employment checks may include a combination of some of the following checks:  

• National and International Criminal history checks 
• Entitlement to work and ID checks 
• Working With Children Checks  
• Completion of a Gender-Based Violence Prevention Declaration  
• Verification of relevant qualifications 
• Verification of relevant professional membership  
• Employment history and reference checks 
• Financial responsibility assessments/checks. 
• Medical Checks and Assessments 
• Compliance with the necessary combination of these checks is a condition of employment at UNSW.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.