• Employment type – 3 year fixed term role within UNSW IT, Senior Business Analyst, experience with ServiceNow and Service Management is essential
• Starting salary of $148012-157056, depending on experience, plus 17% superannuation and leave loading
• Location: UNSW Kensington Campus (Hybrid Working Opportunities are available, minimum office days would be 2-3 days or as defined by project deliverables

About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community, a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

The Senior Business Analyst leads complex business analysis activities across enterprise-wide projects, working closely with senior stakeholders to design solutions that align with UNSW’s strategic goals. The role drives the definition of business needs, process improvements, and data requirements, ensuring solutions are practical, scalable, and aligned with institutional priorities. The role influences business and technology decisions, mentors other analysts, and contributes to the continuous improvement of analysis practices, standards, and tools across the University.

Specific accountabilities for this role include 

• Lead end-to-end business analysis activities across complex or enterprise-level initiatives, from problem identification and business case development through to solution design, testing support, and post-implementation review.
• Partner with senior stakeholders to identify strategic requirements, assess impacts, and align business and technology outcomes with UNSW's strategic objectives.
• Design and document “as-is” and “to-be” business processes, services and solution models that span multiple systems, data domains, and functional units.
• Develop or contribute to the development of business cases, feasibility studies, and options analysis to inform decision-making and prioritisation.
• Define and recommend appropriate business analysis approaches, toolsets, and deliverables for major projects or programs, ensuring alignment with University standards.
• Guide and mentor other business analysts across workstreams to ensure consistency, quality, and alignment with enterprise architecture and project objectives.
• Collaborate closely with solution architects, developers, data and integration teams, and testers to ensure solutions meet both business needs and technical constraints.
• Engage in and support enterprise testing, including defining test cases, user acceptance testing, and validation of deliverables against business requirements.
• Maintain a deep understanding of relevant University systems, data models, processes, and interdependencies to advise on enterprise impacts.
• Contribute to the ongoing development of institutional business analysis standards, documentation templates, and quality assurance practices.

Who you are:

• Tertiary qualifications in a relevant discipline, or equivalent competence gained through any combination of education, training, and experience.
• Significant experience (typically 5+ years) as a business analyst in large, complex organisations, with demonstrated ability to lead strategic and enterprise-scale transformative initiatives.
• Essential experience working as a Business Analyst on large transformation programs related to Service Management and ServiceNow with exposure to large corporate functions.
• Sound understanding of ServiceNow as a Service Management platform, Service Management Frameworks (ITIL certification required) and service catalogues in corporate functions.
• Proven ability to operate effectively within structured and agile delivery environments (e.g. Agile, Waterfall, Hybrid).
• High-level expertise in business analysis techniques and tools, including process mapping, data analysis, requirements elicitation, solution evaluation, and stakeholder engagement.
• Demonstrated experience developing business cases, contributing to procurement or vendor selection processes, and supporting implementation of enterprise platforms.
• Excellent analytical and problem-solving skills, with the ability to assess complex interdependencies and develop practical solutions.
• Outstanding communication, facilitation, and negotiation skills, with experience working with diverse stakeholder groups including executive sponsors, technical teams, and end users.
• Demonstrated leadership in guiding, mentoring, or reviewing the work of other analysts within or across teams.
• Familiarity with enterprise systems, data governance, CRM, ERP, or integration platforms is desirable.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.

Benefits and Culture

• Flexible Working Options (work from home, flexible hours etc) 
• Career development opportunities
• 17% Superannuation contributions and additional leave loading payments 
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

How to Apply: please apply through the portal, we would like you to submit a full application including resume and addressing the who you are section.

Applications close:  Sunday 1^st of Feb at 11.30pm

Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the following checks:- 

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

Get in Touch:

Jen MacLachlan

j.maclachlan@unsw.edu.au

Talent Acquisition Partner – UNSW IT

Please apply through the application portal and not via the contact above.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.