Head of People Services

• Employment Type: Full-time, continuing
• Remuneration: Competitive total remuneration package including bonus component.
• Location: Kensington, NSW (Hybrid working model)

About UNSW:

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.  We aspire to be Australia’s global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society. 

Why this role matters:

This is a really exciting time to join the UNSW People and Culture Operational Team; collaboration and continuous improvement is at the forefront of everything we aspire to for the UNSW Community that we support.

We are focused on simplifying complexity, and continuously improving how we deliver our services. Our goal is to make it easier for our teams and stakeholders to work together, removing barriers, and creating smoother processes to improve the employee experience. If you’re passionate about driving improvement and making a difference, we want you on our team!

About this role:

This role will be instrumental in fostering a high-performance culture within the People Services Operational Leadership by promoting growth, collaboration, and a continuous improvement mindset with our own staff, and our faculties and divisions.

This role will work in close collaboration with our Director of People Operations overseeing essential People & Culture services, including payroll, superannuation and casual employee engagement and administration. This role requires strategic leadership and adaptability, guiding the evolution of the service model to improve service delivery across UNSW and the employee experience.

About You:

• Extensive experience leading P&C shared service delivery function in a large complex organisation.
• Proven success in managing case resolution processes, including tracking, reporting, and escalations.
• Demonstrated success in implementing significant process improvements that reduce risk and enhance customer outcomes – Lean Six Sigma training would be desirable.
• Strong knowledge of Australian employment law, HR compliance frameworks, and payroll practices.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions. You must be proficient in case management, ticketing systems, and data analytics to inform decision-making and process improvements.
• Proven ability to lead cultural and operational change, with a focus on simplification and service excellence.
• Extensive and in depth understanding of payroll related operations within a large or complex organisation environment

For further information on the role & responsibilities, please refer to the Position Description

How to Apply: Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the Position Description) before midday on 5^th February 2025.   

Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include: 

• Flexible Working Options (work from home, flexible hours etc) 
• Additional 3 days leave during December festive period.
• Career development opportunities 
• Up to 50% discount on UNSW courses
• Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
• Discounts and entitlements (retail, education, fitness passport)

For Enquiries about this role please contact: Ian Hoyles, Talent Acquisition Manager  

E: i.hoyles@unsw.edu.au

Please note that the above email is for queries about the role only. To ensure we treat all applicants fairly and equitably all formal applications must be made via our online application process – applications made directly unfortunately cannot be accepted – please ensure that you apply online via the application portal.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged to apply. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.