About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities. As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading Health, Safety and Environment (HSE) performance.  We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

We are seeking a Customer Service Officer to support the Blacktown Council Contamination Management Strategy (CMS). This role is pivotal in promoting recycling education and reducing waste contamination across the community through both inbound customer service and proactive resident engagement.

You will handle incoming customer enquiries and conduct face-to-face engagement activities, including door knocks, to help residents understand correct recycling practices. Your efforts will directly contribute to cleaner neighbourhoods, reduced contamination rates, and better sustainability outcomes.

The role is responsible for delivering exceptional customer service to both internal and external stakeholders by responding promptly, positively, and professionally to all enquiries. You will assess each situation to determine the most effective course of action and ensure timely, accurate resolution in line with customer and program objectives.

Key Responsibilities

Customer Focus

• Respond promptly, positively, and professionally to all resident and community inquiries via phone and email.
• Conduct face-to-face door knocks to educate residents on correct recycling practices.
• Investigate and resolve customer concerns, ensuring timely and accurate outcomes.
• Communicate effectively with internal teams to ensure issues are actioned and closed out.
• Identify opportunities to enhance the customer experience and community understanding.

Program Support

• Assist with the increased volume of calls and letters related to contamination management.
• Record and track resident interactions in internal software platforms and data systems.
• Support operational teams by accurately processing resident inquiries from driver contamination reports.
• Liaise with internal stakeholders including Customer Service counterparts and Resource Recovery Officers (RROs) within the NSW Municipal team.

Compliance & Administration

• Ensure all activities comply with company policies and council requirements.
• Maintain accurate records of resident contact, communications, and actions taken.
• Contribute to weekly reporting by ensuring accurate data entry and documentation.

Market

• Act as the first point of contact for all internal and external customers, operational personnel, and other departments.
• Ensure accurate data entry of customer information, work requests, and daily run or work schedules to support weekly reporting and achieve error-free run sheet distribution.

Assets

• Ensure compliance with all company customer service policies and procedures.
• Maintain accurate filing and archiving of documentation related to customer and service records.

Financials

• Conduct all activities in line with departmental budgets and company financial procedures.

About You

• Experience in a Customer Service or Sales Support role.
• Strong verbal, written, and interpersonal communication skills.
• Confident engaging with members of the public both over the phone and face to face.
• Proven ability to manage time effectively and work in fast-paced environments.
• High attention to detail and accuracy in data entry and reporting.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• A positive, community-focused attitude with the ability to educate and build rapport with residents.

Why join Cleanaway?

• Hybrid Flexibility: We know flexibility is important, so we have a hybrid model to suit!
• Supportive and safe work environment
• Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

All internal applicants will receive a notification within 2 weeks of the closing date of this advertisement.  

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together

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