Compass Group is listed on the London Stock Exchange (Top 20) and is the global market leader in providing food and a range of support services to customers in the workplace, schools and colleges, hospitals, at leisure and in remote environments. We operate in over 50 countries, employ over 600,000 people, and are a recognised top 10 employer worldwide. In Australia, Compass Group Australia (CGA) generates $2.0Bn revenue per annum, servicing over 350 clients across over 700 sites, with 17,000 employees. 

We are seeking a highly motivated and commercially Manager – Operational Business Improvement to lead and deliver impactful initiatives across our Healthcare sector of the business, including new mobilisation and partnership models in both public and private sectors. If you thrive in a fast-paced environment and are committed to excellence, teamwork, and sustainable results, we invite you to join us in this key leadership role.

Join a global leader that feeds innovation, drives hospitality, and powers possibility!

THE ROLE

The purpose of this role is to partner with the operational teams to develop and implement business improvement initiatives and programs within the Compass Hospitals and healthcare sector. This pivotal role requires a results-oriented leader with strong commercial acumen, excellent stakeholder engagement capabilities, and a passion for continuous improvement.

You will be responsible for driving operational excellence through effective project and change management, ensuring adherence to processes, and fostering a culture of efficiency and accountability. With a clear focus on delivering high-quality outcomes and patient-centred care, you will champion structured planning, coach and inspire teams, and work cross-functionally to embed innovation and best practices. 

Job Specific Responsibilities

• Identify and implement process improvements to enhance the operational performance and delivery against contractual requirements.
• Review and enhance operational procedures to ensure quality outcomes and encourage a patient-centric approach.
• Develop and lead service initiatives aligned with the organisational strategy and sector goals.
• Conduct cost improvement assessments, audits, and reporting on key cost drivers.
• Engage with stakeholders to promote awareness and drive cultural change focused on good service and business efficiency.
• Analyse business processes and systems to identify opportunities for cross-fertilisation of best practice.
• Coordinate cross-functional teams to deliver improvement projects on time and within budget.
• Prepare and deliver training sessions on best practices in continuous improvement and service delivery.
• Develop business cases for new initiatives, including cost-benefit analyses and risk assessments.
• Champion innovation by researching and recommending new methods to improve the customer (patient-centric) experience and environment.
• Support the integration of lean management principles into core business planning and decision-making.
• Identify process improvement opportunities: Analyse existing business processes to uncover inefficiencies, bottlenecks, or areas of great practice and recommend actionable improvements and sharing of findings/ideas.
• Cost Analysis and Reduction: Evaluate cost structures across departments, conduct spend analysis, and develop strategies to reduce operational and supply chain costs without compromising quality.
• Benchmarking and Best Practice research and introduction of a discernment/decision process mechanism.

Experience and qualifications:

Essential 

• 5+ years of operational experience in a leadership role within a hospital environment
• Demonstrated experience in driving business performance improvement.
• Strong commercial acumen and ability to read and interpret service contracts
• Excellent relationship building, communication and presentation skills

Desirable

• Tertiary qualifications in a relevant discipline finance or business
• Understanding of a PPP environment
• Experience in the management of sub-contracted services 

Please note: This role can be based in our Melbourne (VIC) or Sydney (NSW).

THE BENEFITS 

Working with a large global company means you can be assured that we have an attractive benefits program! This includes comprehensive learning & development offerings, a variety of recognition programs and company discounts, an excellent salary benchmarking matrix and at this management level also includes an incentive bonus scheme! You can read all about these here: Why work at Compass

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or careers@compass-group.com.au