At Rapport we believe that every guest experience should be unique. We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge. Our ambassadors key focus is to ensure our clients and guests enjoy a remarkable experience; anticipating their needs – even before they do, saving precious time and enhancing the guest experience.

With our business expanding in our premium guest services sector Rapport, we are excited take over a new location in Melbourne CBD, commencing mid-July!

Due to this we are on the lookout for guest service extraordinaries. Full time positions available: Reception Manager, Corporate Receptionist and two Concierge positions.  

These positions offer full-time hours, Monday to Friday, on a rotating roster between 8:00am and 6:00pm. This is an opportunity to showcase your premium expertise and passion for delivering exceptional guest experiences. Apply now!

Reception Manager:  Key Responsibilities:

• Lead and mentor a small high-performing guest services team
• Manage office audits, floor plans, and space utilisation projects
• Drive improvements in operational performance and service delivery
• Oversee client-facing tasks: calls, project tracking, SLA-based responses
• Handle escalations and ensure timely issue resolution
• Coordinate office events, power-downs, and major initiatives
• Uphold and exceed client KPIs and service levels

Corporate Receptionist: Key Responsibilities:

• Deliver a warm, professional first impression to all guests and clients
• Maintain pristine presentation of reception and meeting spaces
• Manage meeting room bookings and provide timely updates
• Handle email, phone, and intranet enquiries efficiently
• Support diary management, mail distribution, and admin tasks
• Provide front and back-of-house operational support as needed

Concierge – Key Responsibilities:

• Manage visitor check-in, passes, and access in line with security protocols
• Ensure a polished and premium reception environment
• Act as a key point of contact for all guest-related queries
• Assist the Reception Manager with compliance, training, and reporting
• Build strong relationships with clients and act on feedback proactively

You will bring:

• Professional, polished, and confident dealing with senior executives
• Excellent interpersonal skills with a strong customer focus
• Advanced Microsoft Office skills with keen attention to detail
• Previous experience in high-profile corporate or media environments
• Proven leadership and team management (Reception Manager only)
• Exceptional account management experience with C-suite stakeholders

What You’ll Gain:

• Access to 100+ exclusive retail discounts
• Ongoing training and development opportunities
• Clear career progression and internal mobility
• Work-life balance in a premium, supportive environment