We’re seeking an experienced and visionary leader to step into the role of General Manager – Customer Experience on a 10-month maternity leave contract. This is a pivotal leadership opportunity with responsibility for a diverse and high-impact portfolio, including Tastelife, Community Experience (GUESST), Customer Experience (Voice of Customer), and Facility Design (Wellness by Design).

The Role

• Lead customer-facing innovation and implementation across the business.
• Translate customer insights into impactful wellbeing and experience solutions.
• Develop and implement cost models that deliver clear value.
• Oversee design output for Wellness by Design and commercialise offerings.
• Provide internal and external consulting where required.
• Support strategic planning and sustainable growth across sectors.
• Inspire and lead a high-performing team to deliver exceptional outcomes.
• Shape and share future-focused insights and industry trends.
• Foster strong relationships with internal stakeholders and external partners.

The Person

• 10+ years of senior leadership experience in a relevant industry.
• Strong commercial acumen and a proven ability to drive results.
• A relevant qualification (e.g., business, management, community development).
• Experience leading cross-functional teams and managing complex projects.
• A collaborative, confident, and solutions-focused mindset.

What's Next?

For a confidential discussion about the role and your suitability, reach out to Nicola Thistlewaite.