Are you our next rising star?  

Continue your career with us as a Gaming Services Supervisor.

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

The Gaming Services Supervisor reports directly to the Gaming Manager and will oversee the operational aspects of Main Gaming Floor Hosting, while maintaining a high level of customer service for our guests.

This is a fantastic opportunity where you will showcase your leadership skills and take the next step in your career!

A few of your responsibilities: 

• Assist guests and Gaming Services Hosts with queries regarding the rewards program
• Oversee the registration process of new guests to the rewards program
• Handle guest issues or concerns
• Conduct gaming promotions and assist with marketing activities as required
• Supervise Gaming Services Hosts
• Report on incidents and investigate where required

What we will be looking for:

• Previous supervisory experience in hospitality or guest service environment
• Ability to work independently and take actions on guest requests appropriately
• Experience creating a positive working relationship in large teams
• Exceptional communication and interpersonal skills
• Ability to prioritise tasks and work autonomously

About you:

Providing a great customer experience is at the heart of everything you do. You strive to go above and beyond for your team, whilst maintaining compliance at all times.

Your role will be pivotal in shaping the success of our Gaming Services operations at The Star Sydney.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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