Student Services

The Student Manager for the Student Recreation Center is responsible for the overall operation of the recreational facility, ensuring a safe, inclusive, and engaging environment for all students, members, and guests. This position involves overseeing student staff, managing programming, providing excellent customer service, enforcing policies and procedures, and following risk management procedures.

• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Ability to resolve conflict in a respectful manner.
• Previous experience in leading or supervising peers and or fellow workers.
• Must be able to work flexible hours including early mornings, evenings, and at least 1 weekend a month.
• As an individual who is handling money during your shift on behalf of the University, is required that Human Resources obtain your background check to determine your eligibility to handle money transactions.

• Ensure the facility is clean, safe, and inclusive for all students, members and guests.
• Help enforce all policies regarding students and members for entering and leaving the facility.
• Monitor and manage the use of recreational equipment and spaces.
• Help with programming throughout the facility when called upon.
• Open and close the cash register to the POS system each day.
• Responsible for closing the drawer each night and batching out all credit cards.
• Carryout all risk management procedures when needed.
• Supervise, mentor, and support all student staff during scheduled shift.
• Monitor staff responsibilities to ensure all tasks are being completed during shifts.
• Foster a positive work environment.
• Provide excellent customer service by addressing user inquiries and concerns promptly and professionally.
• Handle membership registrations and other administrative tasks related to user services.
• Manage user access and ensure compliance with facility policies and procedure
• Identify, troubleshoot, and resolve issues related to facility operations, staff performance, and customer satisfaction.
• Maintain accurate records of incidents and follow up as necessary.