Student Services Representative 112590
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Job no: 495959
Work type: Staff Full-time
Location: Pensacola - Main Campus
Categories: Office of Undergraduate Admissions
The University of West Florida is an Equal Opportunity/Access/Disabled/Veteran employer. Any individual requiring special accommodation to apply is requested to advise UWF by contacting UWF Human Resources at 850.474.2694 (voice) or 850.857.6158 (TTY). E-Verify is required for employment. All applications for employment at the University are subject to Florida public records law.
Please review job requirements carefully. Failure to submit all pieces of the application may result in disqualification. Applications are accepted on the University of West Florida career site: https://careers.uwf.edu. For assistance contact UWF Human Resources at 850.474.2694 or jobs@uwf.edu.
Employment based visa sponsorship will NOT be considered for this position.
| Position Number: | 112590 |
| Position Title (Classification Title): | Student Services Rep. 112590 |
| Working Title: | Admissions Representative |
| Job Summary: | The Admissions Representative is responsible for recruiting new students to the University of West Florida, actively engaging in outreach efforts such as attending college fairs, visiting high schools, and building relationships with school counselors. This role includes managing an assigned recruitment territory, developing and executing an action plan to meet enrollment goals, and effectively communicating with prospective students and their families through various mediums. The representative will provide information about UWF, the admissions process, admission requirements, scholarships, and financial aid. This position requires extensive travel, often including evenings, weekends, and overnight stays, to effectively engage with prospective students and stakeholders. Additionally, this position collaborates with the undergraduate admissions team to facilitate events, assist with campus tours, and serve as a primary representative of the institution, supporting UWF’s overall mission. The Admissions Representative will also develop knowledge of application review processes and assist with application review and processing tasks as needed. |
| Department | Office of Undergraduate Admissions |
| FLSA: | Exempt |
| Minimum Qualifications: | A bachelors degree in an appropriate area of specialization and one year of appropriate experience; or a high school diploma and five years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. |
| Position Qualifications: | The Admissions Representative must possess strong communication and customer service skills to effectively engage with prospective students, families, and other stakeholders. This role requires the ability to work both independently and collaboratively as part of a team, demonstrating strong problem-solving skills and adaptability in a dynamic environment. Candidates should be comfortable working with technology, including Microsoft Office and Google Suite, and have the ability to learn and navigate various systems and platforms. Strong written and verbal communication skills are essential, along with the ability to interpret and apply institutional policies, guidelines, and admission requirements. Flexibility and a willingness to adapt to evolving priorities are key to success in this position. |
| Preferred Qualifications | Ideal candidates will have prior experience in college or university admissions, student ambassador or tour guide roles, or as a resident assistant in a university setting. The ability to effectively communicate with both small and large groups, including individuals from all backgrounds, is highly valued. Strong public speaking skills and a demonstrated commitment to exceptional customer service are essential. Additionally, experience working with customer relationship management (CRM) systems, such as Slate, is preferred. |
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| Number of Vacancies | 1 |
| Work Hours | 8:00am - 5:00pm Monday-Friday, occasional nights and weekends |
| FTE | 1.0 |
| Salary Range | $44,057 |
| Pay Basis | Annually |
| Closing Date: | 04/18/2025 |
| Special Instructions to Applicants: | Candidates must apply online through the University of West Florida website: https://careers.uwf.edu. Applicants are required to attach a resume, cover letter and contact information for three references. An opportunity to upload these documents will be provided during the application process. For assistance, please contact Human Resources at 850-474-2694 or email jobs@uwf.edu. This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination. Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. For information on obtaining a DD214, visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272. At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such a complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S. Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision. |
Advertised:
Applications close:
Human Resources
11000 University Parkway
Building 20E, Room 117
Pensacola, FL 32514
Hours of Operation
Monday - Friday
8 a.m. - 5 p.m.