Desktop Support Engineer 119790
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Job no: 495903
Work type: Staff Full-time
Location: Pensacola - Main Campus
Categories: ITS General Admin
The University of West Florida is an Equal Opportunity/Access/Disabled/Veteran employer. Any individual requiring special accommodation to apply is requested to advise UWF by contacting UWF Human Resources at 850.474.2694 (voice) or 850.857.6158 (TTY). E-Verify is required for employment. All applications for employment at the University are subject to Florida public records law.
Please review job requirements carefully. Failure to submit all pieces of the application may result in disqualification. Applications are accepted on the University of West Florida career site: https://careers.uwf.edu. For assistance contact UWF Human Resources at 850.474.2694 or jobs@uwf.edu.
Employment based visa sponsorship will NOT be considered for this position.
| Position Title (Classification Title): | Desktop Support Engineer 119790 |
| Working Title: | Desktop Support Engineer I |
| Job Summary: | The Desktop Support Engineer I serves as a key contact for technology support for faculty and staff within the School of Education (SOE) and a backup contact within the College of Arts, Social Sciences, and Humanities (CASSH). This role delivers first-level technical support to SOE and CASSH and offers guidance to SOE on technology projects, including their procurement and lifecycle management. Key responsibilities include troubleshooting hardware and software, setting up computers, and maintaining and supporting SOE computer labs and classrooms. Must adhere to standards and best practices set by ITS, educating SOE staff, using device management, configuration, and deployment tools, preparing tech purchase quotes, ensuring endpoint compliance with university standards, and supporting SOE special events. |
| Department | ITS General Admin |
| FLSA: | Exempt |
| Minimum Qualifications: | Step I: Desktop Support Engineer I Responsibilities: Requires good time management and organizational skills as the job may have little support from direct supervisors. Handles non-complex issues and explains facts, policies, and practices related to the job area. Checks in with their supervisor on a regular basis, at least weekly. Minimum qualifications: Broad job knowledge typically obtained through professional entry-level certifications/credentials, advanced education or 1 year of work experience in a technical support role. Step II: Desktop Support Engineer II Duties: Includes all duties from the previous step. Coordinates with internal support groups and/or vendors to resolve issues. Responds to complex problems associated with UWF information technology services. Responsibilities: Works independently with general supervision. Handles difficult problems and may influence others within the job area through explanation of facts, policies, and practices. Minimum qualifications: Qualifications appropriate for previous step, recent related credential or certification and practical knowledge of the job area, advanced education or 2 years work experience in a technical support role. Step III: Desktop Support Engineer III Duties: Includes all duties from previous steps with added responsibilities like providing real-time major or critical systems support, problem identification, and training for knowledge transfer and prevention of problem recurrence. Responsibilities: Manages projects/processes with limited supervision. May manage, coach or review work of lower-level professionals. Handles difficult and sometimes complex problems. Documented and continued increase in responsibilities within the workgroup. Minimum qualifications: Qualifications appropriate for the previous step. Advanced knowledge of the job area typically obtained through advanced education or extensive 4 years work experience. |
| Position Qualifications: | Strong knowledge of Windows and MacOS. Familiarity with common software applications, such as Microsoft Office Suite and web browsers. Experience with hardware troubleshooting and repair, including desktops, laptops, printers, and peripherals. Understanding of network protocols, wireless networks, and network troubleshooting. Knowledge of mobile devices, tablets, and related technologies. Must demonstrate ability to provide excellent customer service and work effectively within a team-oriented environment. Must demonstrate ability to offer guidance on technology projects, including their procurement and lifecycle management. Must adhere to standards and best practices set by ITS. |
| Preferred Qualifications | Broad job knowledge typically obtained through professional entry-level certifications/credentials, advanced education, or at least 1 year of work experience in a technical support role. |
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| Number of Vacancies | 1 |
| Work Hours | 8:00am-5:00pm Occasional variation in work schedule depending upon support needs |
| FTE | 1 |
| Salary Range | $55,028 |
| Pay Basis | Annually |
| Closing Date: | 03/10/2025 |
| Special Instructions to Applicants: | Candidates must apply online through the University of West Florida website: https://careers.uwf.edu. Applicants are required to attach a resume, cover letter and contact information for three references. An opportunity to upload these documents will be provided during the application process. For assistance, please contact Human Resources at 850-474-2694 or email jobs@uwf.edu. This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination. Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. For information on obtaining a DD214, visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272. At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such a complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S. Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision. |
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