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Job no: 495668
Work type: Staff Full-time
Location: Downtown Pensacola
Categories: Staff, Florida SBDC
The University of West Florida is an Equal Opportunity/Access/Affirmative Action/Disabled/Veteran employer. Any individual requiring special accommodation to apply is requested to advise UWF by contacting UWF Human Resources at 1-850-474-2694 (voice) or 1-850-857-6158 (TTY). E-Verify is required for employment. All applications for employment at the University are subject to Florida public records law.
Please review job requirements carefully. Failure to submit all pieces of the application may result in disqualification. Applications are accepted on the University of West Florida career site: https://careers.uwf.edu. For assistance contact UWF Human Resources at 850-474-2694 or jobs@uwf.edu.
Employment based visa sponsorship will NOT be considered for this position.
Position Number: | 102010 |
Position Title (Classification Title): | Desktop Support Engineer 102010 |
Working Title: | IT Applications and Infrastructure Manager |
Job Summary: | This position is responsible for the maintenance, security, improvement, and operational support of the Florida SBDC State Office's technology infrastructure, and for enabling effective, efficient, and innovative use of that technology. Specific duties include: *Research, specify, acquire, configure, and install IT hardware and software. *Monitor and maintain IT infrastructure including wired and wireless networks, servers and shared network resources, printers, and cloud-based services. *Investigate and resolve problems and malfunctions. Conduct proactive preventative maintenance. *Maintain accurate inventory and maintenance records for IT equipment and infrastructure. *Maintain Appropriate levels of spare parts and consumables. *Assist FSBDC State Office staff with safe, effective, and productive use of information technology. This position is responsible for the maintenance, security, improvement, and operational support of Florida SBDC Network information systems and programs. Specific duties include: *Assist in the maintenance, improvement, and operational support of the Network’s technology infrastructure, and for enabling effective, efficient, and innovative use of that technology. *Assist in the development of policies to ensure security of the Network’s information. *Assist in the development and implementation of the Network’s cybersecurity for small business *initiatives and serve as a Subject Matter Expert for the Network. *Assist with the development and deployment of new features of the CRM system. *Troubleshoot CRM issues by working with technical staff throughout the State. *Monitor and maintain data backup solutions and other third-party integrations. This position is responsible for the technical maintenance of multiple Wordpress websites. Specific duties include: *Ensuring all relevant updates and patches are applied in a timely manner. *Monitoring of CVEs for relevant issues and performing any necessary mitigations. *Advising Florida SBDC State Office marketing staff on technical matters when required. *Serving as technical point of contact for any vendors contracted to design, redesign, or enhance websites owned by Florida SBDC. This position is responsible for administration, maintenance, and enhancement of the Florida SBDC Network’s Mobile Assistance Centers. Specific duties include: *Regularly check that electrical and information systems are functioning when the vehicles are not deployed. *Ensure intermittently-used computer and network systems have all relevant updates and patches applied and are functioning properly at regular intervals. *Assist with pre-deployment systems checks and repairs. |
Department | SBDC-State Director's Office |
FLSA: | Exempt |
Minimum Qualifications: | Broad job knowledge typically obtained through professional entry-level certifications/credentials, advanced education or 1 year of work experience in a technical support role. |
Position Qualifications: | *Bachelor's Degree in Computer Science (or related) and 5+ years of related experience or 10+ years of related experience. *Proficiency with wired and wireless network technology and standard IP network principles and protocols. *Proficiency with Relational Databases and Structured Query Language *Proficiency with support of Windows, MacOS,, and Linux systems, including software deployment, system administration, and security management. *Proficiency with hardware support including workstation, tablet, network, and audiovisual technologies. *Familiarity with the administration and support of Google Workspace. *Demonstrated ability to research and learn new technologies and stay current on technological advances. *Ability to effectively work on multiple concurrent issues and projects in a collaborative team environment. *Strong communication, organization, diplomacy, and collaboration skills. *Excellent analytical, time management, and prioritization skills. *Appropriate certifications such as A+, Network+, Security+, MCSA, MCTS, etc. |
Preferred Qualifications | *Bachelor's Degree in Computer Science (or related) and 10 years of related experience or 15+ years of related experience. *Proficiency with wired and wireless network technology and standard IP network principles and protocols. *Proficiency with Relational Databases and Structured Query Languages *Proficiency with CRM and/or ERP systems. *Proficiency with support of Windows, MacOS, and Linux systems, including software deployment, system administration, and security management. *Proficiency with hardware support including workstation, tablet, network, and audiovisual technologies. *Proficiency with MS Powershell and other scripting languages. *Familiarity with Microsoft Intune, Google Admin, JAMF. *Familiarity with RiseVision or similar cloud-based digital signage management systems. *Familiarity with the administration and support of Google Workspace. *Familiarity with the administration and support of Microsoft 365. *Experience with supporting telecommunications and computing resources that are deployed or located off-grid in support of Florida SBDC Network’s disaster recovery efforts across the state. *Demonstrated ability to research and learn new technologies and stay current on technological advances. *Ability to effectively work on multiple concurrent issues and projects in a collaborative team environment. *Strong communication, organization, diplomacy, and collaboration skills. *Excellent analytical, time management, and prioritization skills. *Appropriate certifications such as A+, Network+, Security+, MCSA, MCTS, etc. |
Essential Functions / Job Duties: |
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Physical Demands: |
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Special Requirements or Considerations of the Job: |
This position requires fingerprinting. This position requires a criminal background screen. This position is eligible for veteran's preference. |
Number of Vacancies | 1 |
Work Hours | 8:00am - 5:00pm |
FTE | 1 |
Salary Range | $60,000 - $70,000 |
Pay Basis | Annually |
Closing Date: | 10/10/2024 |
Special Instructions to Applicants: | Candidates must apply online through the University of West Florida website: https://careers.uwf.edu. Applicants are required to attach a resume, cover letter and contact information for three references. An opportunity to upload these documents will be provided during the application process. For assistance, please contact Human Resources at 850-474-2694 or email jobs@uwf.edu. This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination. Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. For information on obtaining a DD214, visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272. At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such a complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S. Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision. |
Advertised:
Applications close:
11000 University Parkway
Building 20E, Room 117
Pensacola, FL 32514
Monday - Friday
8 a.m. - 5 p.m.