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Job no: 495470
Work type: Staff Full-time
Location: Pensacola - Main Campus
Categories: Information Technology, Staff
The University of West Florida is an Equal Opportunity/Access/Affirmative Action/Disabled/Veteran employer. Any individual requiring special accommodation to apply is requested to advise UWF by contacting UWF Human Resources at 1-850-474-2694 (voice) or 1-850-857-6158 (TTY). E-Verify is required for employment. All applications for employment at the University are subject to Florida public records law.
Please review job requirements carefully. Failure to submit all pieces of the application may result in disqualification. Applications are accepted on the University of West Florida career site: https://careers.uwf.edu. For assistance contact UWF Human Resources at 850-474-2694 or jobs@uwf.edu.
Employment based visa sponsorship will NOT be considered for this position.
Position Number: | 103900 |
Position Title (Classification Title): | Help Desk Analyst 103900 |
Working Title: | Help Desk Analyst I |
Job Summary: | This job is an on-campus position that reports to the ITS Help Desk Manager and is responsible for providing technology support for faculty, staff, and students. Responsibilities include troubleshooting hardware/software issues, resolving problems regarding University IT services, assisting with computer setups/revamps, assisting with training and mentoring, troubleshooting and providing support for instructors in classrooms, providing telecommunications support, and performing other duties as assigned. Developing skill levels which parallel emerging technologies, through research, computer-based training, literature, and on- and off-site training; participating in the identification and development of Help Desk support policies, procedures, and standards, offering ideas and suggestions for improvement; serving on university committees or task forces as requested by ITS management. Work hours are shifted on a rotating basis to provide extended coverage. On-call is also required to monitor systems and respond to emergencies when the Help Desk is closed. Job often requires working over 40 hours per week including after hours, weekends, and holidays. The volume of work may fluctuate depending upon time of semester. |
Department | ITS General Admin |
FLSA: | Exempt |
Minimum Qualifications: | Masters degree in an appropriate area of specialization; or a bachelors degree in an appropriate area of specialization and two years of appropriate experience. |
Position Qualifications: | Strong knowledge of Windows and MacOS. Familiarity with common software applications, such as Microsoft Office Suite and web browsers. Experience with hardware troubleshooting and repair, including desktops, laptops, printers, and peripherals. Understanding of network protocols, wireless networks, and network troubleshooting. Knowledge of mobile devices, tablets, and related technologies. Must demonstrate ability to provide excellent customer service and work effectively within a team-oriented environment. |
Preferred Qualifications | Broad job knowledge typically obtained through professional entry-level certifications/credentials, advanced education or 2 years of work experience in a technical support role. |
Essential Functions / Job Duties: |
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Physical Demands: |
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Special Requirements or Considerations of the Job: |
This position requires fingerprinting. This position requires a criminal background screen. This position requires a valid driver's license. |
Number of Vacancies | 1 |
Work Hours | 8 to 5; work hours shift on rotating basis to provide extended coverage; on-call required to monitor systems/respond to emergencies when closed; job often requires working over 40 hours/week including after hours, weekends, and holidays |
FTE | 1 |
Salary Range | $49,766 |
Pay Basis | Annually |
Closing Date: | 5/6/2024 |
Special Instructions to Applicants: | Candidates must apply online through the University of West Florida website: https://careers.uwf.edu. Applicants are required to attach a resume, cover letter and contact information for three references. An opportunity to upload these documents will be provided during the application process. For assistance, please contact Human Resources at 850-474-2694 or email jobs@uwf.edu. |
Advertised:
Applications close:
11000 University Parkway
Building 20E, Room 117
Pensacola, FL 32514
Monday - Friday
8 a.m. - 5 p.m.