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Veteran Services Coordinator 123830

Apply now Job no: 494643
Work type: Staff Full-time
Location: Pensacola - Main Campus
Categories: Staff, Military Veterans Resource Center

The University of West Florida is an Equal Opportunity/Access/Affirmative Action/Disabled/Veteran employer. Any individual requiring special accommodation to apply is requested to advise UWF by contacting UWF Human Resources at 1-850-474-2694 (voice) or 1-850-857-6158 (TTY). E-Verify is required for employment. All applications for employment at the University are subject to Florida public records law. 

Please review job requirements carefully.  Failure to submit all pieces of the application may result in disqualification. Applications are accepted on the University of West Florida career site: https://careers.uwf.edu. For assistance contact UWF Human Resources at 850-474-2694 or jobs@uwf.edu.

Employment based visa sponsorship will NOT be considered for this position.

Position Number: 123830
Position Title (Classification Title):  Coordinator, 123830
Working Title:  Coordinator
Job Summary: The Veteran Services Coordinator (VSC) is directly responsible to the Director of the MVRC for the certification process for students using Military Tuition Assistance benefits (as UWF Veterans Affairs Certifying Official), coordinating transition assistance services for all prospective and current military-affiliated and veteran students, and for organizing and coordinating MVRC office operations and procedures to ensure organizational effectiveness maintaining the highest standard of customer service.
Department Military Veterans Resource Center
FLSA: Exempt
Minimum Qualifications: Masters degree in an appropriate area of specialization; or a bachelors degree in an appropriate area of specialization and two years of appropriate experience.
Position Qualifications: Knowledge of state and federal laws and guidelines related to education, veterans administration (GI Bill administration), etc. UWF enrollment process. Customer service methodology and techniques. General knowledge of each military branch unique education programs and how to read their transcripts (JST & CCAF). Skills: Demonstrate high level of accuracy in preparing and entering information with emphasis on attention to detail. Excellent interpersonal skills. Team building, decision making, analytical and problem solving skills. Effective verbal and listening communication skills. Very effective organizational skills. Computer skills including spreadsheet, word processing, and e-mail at a highly proficient level. Excellent time management skills necessary.
Preferred Qualifications Prior military service.
Essential Functions / Job Duties:
  • 40% - Responsible directly to Director, MVRC, for certification of funding for students using GI Bill Education benefits (as the UWF Veterans Affairs Certifying Official). – Process certification applications, validate eligibility requirements and certify educational benefit s provided by the Department of Veteran Affairs (DVA). – Establish and maintain rapport with Department of Veteran Affairs and State Approving Agency representatives for student education benefit problem resolution. – Review student records to determine classification academic status, hours of enrollment, and fee payment dates. – Conduct Audits of enrolled students using GI Bill Education benefits for attendance and academic standing. – Gather data, generate and submit required semester reports to Department of Veteran Affairs. – Liaise with faculty members to clarify and resolve discrepancies with courses and degree plans preventing course certification. – Notify appropriate DVA office of changes in student status. – Serve as primary point of contact with local, regional, state and federal DVA agencies for audits, information and communication. – Maintain currency on all DVA rules, regulations and reporting requirements regarding GI Bill education benefits. – Provide assistance to all veteran students as needed to apply for GI Bill education benefits. – Maintain and submit VA approval requests for current UWF undergraduate and graduate catalogs annually. (approved degree and certification programs) – Process transient student forms as needed for students desiring to complete academic course work at other institutions for transfer back to UWF. (Advises students, staff, and faculty of procedures for processing requests, deadlines, and academic policies related to university degree requirements for graduation and transfer of credit.) Certifies and completes transient student form to accurately reflect residency, academic status, completion of CLAST examination, and compliance of immunization requirement - (Essential)
  • 30% - For all prospective and current veteran students coordinate the following transition assistance services; – Counsel for veterans transitioning from military back to school regarding all available options. – Liaise with applicable offices/departments on campus to provide support for veteran students (health and wellness counseling, tutoring, academic advising, resume writing, etc?) – Support area bases transition program for service members leaving active duty (TAP programs). – GI Bill education benefit application assistance – UWF degree program enrollment assistance – Mental/physical health counseling referral - (Essential)
  • 20% - Responsible directly to Director, MVRC, for organizing and coordinating office operations and procedures to ensure organizational effectiveness and efficiency and maintain highest standard of customer service. Supervise office staff (transition coaches) – Supervise all office staff – Assign and monitor transition coach functions – Recruit and select transition coaches (VA work study students) – Orient and train transition coaches (customer service, GI Bill certification process) – Provide on the job and other training opportunities – Coach and discipline transition coaches Design and implement office policies Establish standards and procedure Develop and maintain operations and training manual for transition coach duties. Organize office operations and procedures Liaise with campus offices and departments as needed to assist veteran students ? such as admissions, academic advising, financial aid, cashier and bookstore. Collaborate with Enrollment Services and Computer Services to develop and improve student registration and Control correspondence to other campus offices Design filing systems (physical and electronic) Ensure filing systems are maintained and up to date – Define procedures for record retention and shredding as applicable – Ensure protection and security of files and records – Ensure personnel files are up to date and secure. - (Essential)
  • 10% - Other duties as assigned - (Essential)
Physical Demands:
  • Physical Requirements: No unusual physical requirement. Requires no heavy lifting and nearly all work is performed in a comfortable indoor facility.
  • Impact of Deadlines: Externally imposed deadlines set and revised beyond one’s control. Interruptions influence priorities. Difficult to anticipate nature or volume of work with certainty beyond a few days.
  • Standing: Daily
  • Walking: Daily
  • Sitting: Daily
  • Reaching with hands and arms: Daily
  • Climbing or balancing: Never
  • Stooping: Occasionally
  • Use of hands to handle objects: Frequently
  • Lifting up to 10lbs: Daily
  • Lifting up to 25lbs: Occasionally
  • Lifting over 25lbs: Never
  • Talking as express or exchange of ideas verbally: Daily
  • Hearing as perceive sound by ear: Daily
  • Vision as distinguish colors & depth: Daily
Special Requirements or Considerations of the Job:

This position requires a criminal background screen

Number of Vacancies 1
Work Hours 8:00 - 5:00
FTE 1.0
Salary Range 40,000.00
Pay Basis Annually
Preferred Response Date: 12/02/2022
Special Instructions to Applicants: Candidates must apply online through the University of West Florida website: https://careers.uwf.edu. Applicants are required to attach a resume, cover letter and contact information for three references. *References will be contacted upon submission of this application. An opportunity to upload these documents will be provided during the application process. For assistance, please contact Human Resources at 850-474-2694 or email jobs@uwf.edu.

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