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Police Communications Operator 104800

Apply now Job no: 493534
Work type: Staff Full-time
Location: Pensacola - Main Campus
Categories: University Police

Please review the requirements carefully.  Failure to submit all pieces of the application may result in disqualification. For assistance contact UWF Human Resources at 850-474-2694 or

Position Number: 104800
Position Title (Classification Title):  Police Communications Operator 104800, Police Communications Operator
Working Title:  Police Communications Operator
Job Summary: This is work providing communications support to University law enforcement officers through the use of a 24-hour dispatch center. Work includes providing non-sworn law enforcement support services and university main switchboard operation. Responsibilities focus on the successful operation of the bank of equipment necessary for an effective agency, including a 911-system, a police radio based station, campus-wide radio based station, Florida Crime Information Center/National Crime Information Center teletype terminal, telephone and radio recorder system, a switchboard console, fire, intrusion, hold-up security, panic and blue-light alarm system, facsimile machine, and operation of all types of computer systems in a police department communications center.
Department Communications
FLSA: Non--Exempt
Minimum Qualifications: A high school diploma and one year of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Proficiency in typing and State certification or ability to obtain certification within six months on the National Crime Information Center (NCIC)/Florida Crime Information Center (FCIC) computer system are required. Must have 232 hours of 911 dispatcher training and pass state issued certification exam within one year of employment or have previous dispatcher experience prior to April 2012 to substitute experience for training hours and pass state issued certification exam within one year of employment.
Position Qualifications: Must possess a high school diploma and one year of appropriate experience. College course work or vocation/technical training in the area of communications, criminal justice or related field may substitute at an equivalent rate for the required experience. Must be proficient in typing (keyboard experience) and possess or be able to obtain a Certification on the NCIC/FCIC Law Enforcement Computer system within 6 months of hire AND the Florida 9-1-1 Telecommunicator Certification within one year of hire. Knowledge of correct spelling, punctuation and grammar usage. Must possess ability to relate to the public, alphabetize, file and communicate verbally and in writing. Must possess ability to work in a confidential environment due to the sensitivity of information within the department. Must possess ability to follow written and oral instructions. Ability to speak clearly and interpret questions and answer those questions properly. Must possess the skills to use a computer and two way radio system. Ability to handle stressful situations.
Preferred Qualifications Experience operating and utilizing the following equipment in order to provide critical information to law enforcement officers, emergency personnel or similar; police radios or similar equipment; pager systems; telephone/radio base stations; telephone/Law Enforcement Computer Aided Dispatch System. Experience coordinating information with surrounding law enforcement agencies. Professional experience working with emergency situations. Experience monitoring alarm systems and notifying personnel upon activation. Experienced with the Florida Crime Information Center/National Crime Information Center teletype terminal. Completed FCIC Full Access Basic Certification. Evidence of strong written and oral communication skills. Experience working in a confidential environment. Experience working with and assisting the public. Acquired Florida Public Safety Telecommunicator certification. Key control systems.
Essential Functions / Job Duties:
  • 50% - Operation of police radio and campus-wide radio base stations, university pager systems, telephone/radio recording system, all alarm boards and computerized systems, and coordinating information with surrounding law enforcement agencies and UWF departments. Implementation and performance of all special and emergency procedures. coordination of all units responding to emergency situations. Monitors all alarm systems and notifies personnel upon activation. - (Essential)
  • 10% - Monitoring and operation of the University of West Florida’s main switchboard handling directory inquiries, along with local, long-distance, overseas and conference calls; assists users of SUNCOM; directs callers to appropriate departments; furnishes information to callers concerning services of the university. - (Essential)
  • 10% - Operates the National Crime Information Center/Florida Crime Information Center terminal and all its functions, which includes but is not limited to, verification of driver’s license, personal background, criminal histories, vehicle tag and registration; and entry, modifications, locates, clears and cancellations of persons and property. - (Essential)
  • 5% - Acts as a receptionist for the Police Department. Answers questions, gives information and makes referrals. - (Essential)
  • 5% - Maintains and files field contact cards, and issues University temporary and guest parking permits. - (Essential)
  • 5% - Operates fax machine disseminating incoming messages. - (Essential)
  • 5% - Provides support to law enforcement authorities conducting criminal and/or confidential investigations by coordinating and disseminating information relevant to law enforcement operations. Receives and evaluates calls from the public requesting police assistance of emergency and non-emergency calls for service. Monitors police scanner and mutual aid frequency for receiving and evaluating calls from local law enforcement and emergency-response agencies. - (Essential)
  • 5% - Receive and process found property; maintain log, reports and tagging on same. - (Essential)
  • 5% - Will engage in activities, commensurate with his/her position that advance multicultural competence. - (Essential)
Physical Demands:
  • Physical Requirements: Occasional and/or light lifting required. Limited exposure to elements such as heat, cold, noise, dust, dirt, chemicals, etc., but none to the point of being disagreeable. May involve minor safety hazards where likely results would be cuts, bruises, etc.
  • Impact of Deadlines: Routine deadlines. Usually sufficient lead time. Variance in work volume, seasonal, and predictable. Priorities can be anticipated. Some interruptions are present. Involves occasional exposure to demands/pressures from persons other than immediate sup.
  • Standing: Daily
  • Walking: Daily
  • Sitting: Daily
  • Reaching with hands and arms: Daily
  • Climbing or balancing: Daily
  • Stooping: Daily
  • Use of hands to handle objects: Daily
  • Lifting up to 10lbs: Occasionally
  • Lifting up to 25lbs: Occasionally
  • Lifting over 25lbs: Never
  • Talking as express or exchange of ideas verbally: Daily
  • Hearing as perceive sound by ear: Daily
  • Vision as distinguish colors & depth: Daily
Special Requirements or Considerations of the Job: This position is eligible for veteran's preference. This position requires a criminal background screen. This position requires fingerprinting. This position requires licensure, certification, or other described in the Special Instructions.
Number of Vacancies  
Work Hours 7am-7pm; 7pm-7am; split shifts (8am-8pm); with a 4 hour shift to total a 40 hour work week.
Contract Period  
Salary Range $22,018
Pay Basis Annually
Closed/Preferred Response Date: 2/28/2020
Special Instructions to Applicants: Candidates must apply online through the University of West Florida website:
Applicants are required to attach a cover letter and resume (CV) and optional supporting document (e.g. Portfolio, letter of reference, etc.).
An opportunity to upload these documents will be provided during the application process.
For assistance, please contact Human Resources at 850-474-2694 or email

Applicant Documents

  1. CV/Resume
  2. Cover Letter

Applications close:

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Mon.-Fri.: 8 a.m. - 5 p.m.