About the role
In this role, you will help deliver a welcoming and memorable visitor experience at the Geelong Waterfront Carousel. You will be the face of the attraction, ensuring visitors feel welcomed, informed, and supported while enjoying one of Geelong’s most iconic heritage experiences. The role combines customer service, retail operations, and site presentation, contributing to a high-quality experience for locals and tourists alike.

From time to time, you may also support other arts and cultural facilities within the Economic and Cultural Development Department.

Work type: Casual
Classification: Band 3 $35.84/per hour

Key responsibilities include:

• Delivering warm, professional customer service to visitors, groups, and event attendees.
• Managing admissions, retail sales, and cash handling using point-of-sale systems.
• Maintaining a safe, clean, and welcoming environment for all visitors and supporting day-to-day site presentation.
• Supporting the setup, presentation, and merchandising of retail stock and promotional displays to enhance the visitor experience.
• Assisting with daily operational tasks including opening/closing procedures, stock control, and reporting of incidents or maintenance issues in line with procedures.
• Sharing knowledge of the Carousel’s history and assisting with general visitor enquiries and operational tasks.

About you
To be successful in this role, you will have…

Essential Experience:

• Experience in customer service, ideally within retail, tourism, hospitality, or events.
• Confidence using point-of-sale systems, handling cash, and completing basic administrative tasks.
• Ability to multitask and maintain high standards of presentation, safety, and customer care.
• Availability to work across a 7-day roster, including weekends, school holidays, and public holidays.

Preferred candidates will be required to undergo a National Police Check and a Working with Children's Check as part of the recruitment process (funded by the City).

If this sounds like the role for you, then click apply now! 

Child Safety Responsibilities   
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.  

Diversity and Inclusion  
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.  

We are the City
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Click the Position Description link to view more information about this position.

Chrissy McIntosh | Carousel Operation Officer  | CMcIntosh@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience.  We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.