This is an Expression of Interest process, and we will be reviewing applications as they are received. If you do not hear from us straight away, please be assured your application will remain on file and you will continue to be considered as recruitment progresses.

As a Leisure Services Officer – Customer Service / Reception, you will be the first point of contact for customers, providing timely, professional service while managing reception and administrative functions. You will promote and sell centre programs, memberships and events, process bookings and payments, maintain retail displays, and ensure facilities are used in line with confirmed bookings and centre policies.

About the role
In this role, you will perform timely and quality completion of customer service / reception and administrative functions.

Work type: Casual
Classification: Band 2 $43.05 p/h (including casual loading)

 Key responsibilities include:

• Conduct customised tours of the facility, identifying customer needs and actively promoting and selling appropriate memberships.
• Assist in promotion, event ticketing and sales of Recreation venue competitions, programs, services, events, and activities.
• Merchandise and retail area stock and displays.
• Periodic checks of facilities to ensure only confirmed bookings and paying casual hire customers are using them.

About you
Excellent customer service and communication skills, with the ability to confidently engage with a diverse community both in person and over the phone. You will be organised and detail-oriented, comfortable using point of sale and administrative systems, capable of handling cash and enquiries efficiently, and committed to maintaining a safe, welcoming and well-presented environment. Experience in similar customer service facing roles required.

Essential Experience:

• Working with Children’s Check
• CPR Certificate
• Provide First Aid would be advantageous
• Preferred candidates will be required to undergo a National Police Check and a pre-employment medical assessment as part of the recruitment process (funded by the City).

If this sounds like the role for you, then click apply now! 

Child Safety Responsibilities   
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.  

Diversity and Inclusion  
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.  

We are the City
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Click the Position Description link to view more information about this position.

 Position Description

Enquiries: Kristy Wilson | Coordinator Membership Sales and Customer Service | kwilson@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience.  We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.