About the role
In this role, you will be responsible for the provision on Care Management services to a case load of Support at Home clients. You will be involved in the development and review of care plans and have oversight of the allocated funds of clients who are recipients of Support at Home Packages and their carers within our community.

Work type: Permanent Full Time
Classification: Band 6 Commencing at $95,760 pa plus super

Key responsibilities include:

• Develop, implement, and review holistic care plans within required timeframes, including needs assessment, service agreements, risk assessments, and advanced care planning.
• Monitor participant needs and risks, review care notes, and evaluate service quality and outcomes through case conferencing and ongoing assessment.
• Ensure compliance with Support at Home program requirements, aged care standards (including the Aged Care Quality Standards), and legislative obligations, including mandatory reporting and incident management.
• Support routine problem-solving and continuous improvement activities by identifying and addressing gaps and inefficiencies.
• Coordinate service delivery by communicating with aged care workers, managing transitions between care settings, and ensuring participant needs and wellbeing are met.
• Collect and use participant data to inform service planning, support participants transitioning between aged care programs, and ensure responsible use of resources in line with funding guidelines.

About you
To be successful in this role, you will be an experienced aged care case manager who enjoys engaging with a diverse range of people, and with the ability to build rapport with clients and stakeholders. You will have a professional approach to your work, have high levels of resilience and the ability to be innovative and think outside the box when finding solutions to problems.

Essential Experience:

• Tertiary qualification in a relevant field (e.g., aged care, nursing, allied health, social work, or community services).
• Experience in care coordination, case management, or similar roles within aged care or community services.
• Ability to apply wellness and reablement principles in care planning and service delivery.
• Strong people skills to support, influence, and collaborate with a diverse range of stakeholders.
• Well-developed planning and time management skills, including the ability to manage competing priorities.
• Understanding of the needs, preferences, and challenges faced by older Australians, including those with dementia, disabilities, and their carers.
• Preferred candidates will be required to undergo a National Police Check as part of the recruitment process (funded by the City).

If this sounds like the role for you, then click apply now! 

Child Safety Responsibilities   
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.  

Diversity and Inclusion  
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.  

We are the City
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Click the Position Description link to view more information about this position.

Enquiries:  Andrea Dingley – Community Care Wellness & Reablement Program Support Lead | ADingley@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

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